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S
samada44756479
Level 2
November 20, 2018
Solved

Locked Account, User can't Log in

  • November 20, 2018
  • 6 replies
  • 12473 views

Hi,

I have a locker user account and can't access the Adobe Analytics as user was not able to access their account with the correct password and have tried it multiple time  but user was not able to access the account.

We did password reset and also tried it on Chrome, Firefox and Edge by cleaning History & Cache/Cookies but it still gives same error message - "User locker due to too many failed attempts".

@Adobe Analytics Customer Support, Can you please reset the password from back end?

Any suggestions is greatly appreciated.

Thanks.

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Best answer by Gigazelle

Give this a shot if you haven't already: Troubleshoot locked accounts

If those still don't work, creating a formal ticket with customer care might be necessary so we can get more specific information.

6 replies

Roshanchauhan
Roshanchauhan
Level 3
November 20, 2018

I face the same issue, I tried after 24 hours later and reset the password. I think this happens due to some security issue.

If this issue remain same I would suggest to give access on new email ID.

Thanks!

S
samada44756479Author
Level 2
November 20, 2018

Thanks for the help, Roshan.

Hope this will reset soon.

Gigazelle
Adobe Employee
GigazelleAdobe Employee
Adobe Employee
November 26, 2018

Hi Samad, were you able to get in?

S
samada44756479Author
Level 2
November 28, 2018

Yeah, I was able to login after 24 hr but it happened again today.

I'm not able to login again today.

Gigazelle
Adobe Employee
GigazelleAdobe EmployeeAccepted solution
Adobe Employee
November 28, 2018

Give this a shot if you haven't already: Troubleshoot locked accounts

If those still don't work, creating a formal ticket with customer care might be necessary so we can get more specific information.

C
CaoLa
August 7, 2024

I'm also having the same problem. I've been calling Adobe support for 2 weeks now but the problem has not been resolved. Is there a way to reset the password from the back-end?

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