Issue trying to connect to the AA platform in AEC | Community
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codeDxni
September 14, 2023
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Issue trying to connect to the AA platform in AEC

  • September 14, 2023
  • 1 reply
  • 760 views

I keep getting this error when I try to connect to the Analytics space, weird enough I can access to the rest of the AEC tools. I tried deleting cookies, different browser, incognito mode, and deleting all data from the browser. What can I do?

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Best answer by isinha

@codedxni- One quick thing is to try via different network/disabling extensions (if any) and check once. Also, please double check if you have adequate permission for Adobe Analytics in the Admin Console. If the issue persists, I'd recommend that you reach out to Customer Care with the HAR logs and they can get this fixed real quick.

1 reply

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Adobe Employee
isinhaAdobe EmployeeAccepted solution
Adobe Employee
September 14, 2023

@codedxni- One quick thing is to try via different network/disabling extensions (if any) and check once. Also, please double check if you have adequate permission for Adobe Analytics in the Admin Console. If the issue persists, I'd recommend that you reach out to Customer Care with the HAR logs and they can get this fixed real quick.

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