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iamaysa
iamaysa
May 5, 2021
Solved

Issue on accessing Adobe Workspace and Reports

  • May 5, 2021
  • 2 replies
  • 1122 views

Anyone experiencing issue in access the adobe analytics workspace and reports. My page is just keeps on loading with white screen but some of my other colleagues can access them without any issue. Tried it in Chrome, IE and Edge but all shows the same, issue is persisting since yesterday. Anyone has input on this?

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Best answer by hjoshi

Hi iamaysa,

 

Please make sure with the admin of your company, you should have access to Analysis Workspace. user account must belong to either this group (preferred) or Reports & Analytics Access to use Adobe Analytics.

 

https://experienceleague.adobe.com/docs/analytics/admin/admin-console/permissions/analytics-tools.html?lang=en#admin-console

 

If still getting any issue, I'd recommend raising a support ticket with the Adobe Support team.

 

Thanks,

2 replies

salimj
salimj
Level 3
May 5, 2021

Try the following:

 

  • Clear browser cache/cookies
  • Try Private/Incognito mode
  • Shouldn't be a permissions issue, but good to check anyways
    H
    hjoshiAccepted solution
    Level 2
    May 8, 2021

    Hi iamaysa,

     

    Please make sure with the admin of your company, you should have access to Analysis Workspace. user account must belong to either this group (preferred) or Reports & Analytics Access to use Adobe Analytics.

     

    https://experienceleague.adobe.com/docs/analytics/admin/admin-console/permissions/analytics-tools.html?lang=en#admin-console

     

    If still getting any issue, I'd recommend raising a support ticket with the Adobe Support team.

     

    Thanks,

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