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kirstenm1403553
June 3, 2019
Solved

iPhone data collection issues

  • June 3, 2019
  • 2 replies
  • 4495 views

Hi all,

I have seen in our analytics a marked decrease in data pulling through for visits to our secure site pages from iPhone devices as of mid February 2019.  Wondering if anyone has seen similar results and if know reasons as to why - other than standard difficulties in tracking Apple data.

Many thanks

Kirsten

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    Best answer by brentrad

    It's possible that this is related to Apple's Intelligent Tracking Prevention (ITP) initiative. ITP is supposed can impact how visitors using Apple products are tracked on your site, including cookie persistence, cross-domain tracking, and third-party cookie blocking. The impact varies according to how you've implemented Adobe Analytics.

    You can read their blog posts at Privacy | WebKit , as well as Adobe's responses on Intelligent Tracking Prevention (ITP) and Adobe Analytics and https://medium.com/adobetech/safari-itp-2-1-impact-on-adobe-experience-cloud-customers-9439cecb55ac .

    2 replies

    B
    Adobe Employee
    bnilssonAdobe Employee
    Adobe Employee
    June 4, 2019

    The timeframe mentioned seems to coincide with Apple's ITP 2.1 announcement February 21st, though I'm not sure that this went into effect immediately.  I would only expect this to be an issue if these were browser visits on the device as well.

    https://medium.com/adobetech/safari-itp-2-1-impact-on-adobe-experience-cloud-customers-9439cecb55ac

      B
      brentradAccepted solution
      June 4, 2019

      It's possible that this is related to Apple's Intelligent Tracking Prevention (ITP) initiative. ITP is supposed can impact how visitors using Apple products are tracked on your site, including cookie persistence, cross-domain tracking, and third-party cookie blocking. The impact varies according to how you've implemented Adobe Analytics.

      You can read their blog posts at Privacy | WebKit , as well as Adobe's responses on Intelligent Tracking Prevention (ITP) and Adobe Analytics and https://medium.com/adobetech/safari-itp-2-1-impact-on-adobe-experience-cloud-customers-9439cecb55ac .

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