Adobe Analytics

christina_ward1 · 5/2/17

DataWarehouse Request ID #20776454 returned with an error - "Internal error. Contact support." Please review this error and let me know how we can resolve this issue.

Thanks,

Christina Ward, WiserTogether, Inc.

Hyder_Ziaee · 5/3/17

Hi Christina,

The Data Warehouse tool processes the file and then keeps the processed file on its server so that it can resend if needed. This file is kept for a few days (I think about a week) and then purged. Since you are trying to resend a file which was processed on February 6th, the server doesn't have that file any more and thus the error.

I have set the file to be reprocessed, and once that is done, it should resend the file. Hope that helps!

-Hyder

View solution in original post

Hyder_Ziaee · 5/3/17

Hi Christina,

The Data Warehouse tool processes the file and then keeps the processed file on its server so that it can resend if needed. This file is kept for a few days (I think about a week) and then purged. Since you are trying to resend a file which was processed on February 6th, the server doesn't have that file any more and thus the error.

I have set the file to be reprocessed, and once that is done, it should resend the file. Hope that helps!

-Hyder