How to ignore a custom link server call from Bounce Rate calculation like Google Analytics does? | Community
Skip to main content
A
Aiyanna_Kuttapp
Level 2
October 16, 2015
Solved

How to ignore a custom link server call from Bounce Rate calculation like Google Analytics does?

  • October 16, 2015
  • 3 replies
  • 5032 views

As per Adobe Analytics documentation, Bounces are defined as :

"A visit that consists of a single server call. For example, a single page visit is a bounce if a visitor does not interact with the page in a way that sends data to Adobe, such as clicking a link or a video start. If more than a single hit is received in a visit, a Bounce is not counted."

Suppose I have a custom link server call which triggers immediately after the pageload call when I enter my site . Adobe Analytics will document this visit as a non bounced visit, since there were multiple server calls. 

Is there any configuration/coding technique which would make Adobe Analytics to conclude such a visit (with only a pageload call and one custom link server call in the session) as a Bounced Visit? Basically can we disable the custom link from Bounce Rate calculation?

 

I know we can do this in Google Analytics where in we can tag events with 'opt_noninteraction' to make it not part of the Bounce rate calculation

_trackEvent(category, action, opt_label, opt_value, opt_noninteraction)

https://developers.google.com/analytics/devguides/collection/gajs/eventTrackerGuide

Thanks,

Aiyanna Kuttappa

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Best answer by BrianAu1

    Hi Aiyanna,

    You can potentially leverage the 'Single Access Metric' which does not account for custom link calls to calculate bounces. Extensive details on the differences between different bounce measures is linked below:

    https://marketing.adobe.com/resources/help/kb/en_US/analytics/kb/comparing-bounces-and-single-access.html

    >>>

    This article provides a comparison between bounces, single access, and single page visits, although their names and perceived definitions may appear similar, their actual functions are very different.

    • Bounces are defined as the number of visits to your site that contain a single image request. If a user comes to your site and fires more than a single image request, even a page refresh, they aren't counted as a bounce. If "count page reloads" is enabled in Ad Hoc Analysis, image requests flagged as reloads are omitted. Visits consisting of one image request + reloads is considered a bounce in this specific case.
    • Single Access
      • In Reports & Analytics, single access is defined as the number of visits to your site that contained a single unique variable value (most commonly Page Name). Provided the variable value in question does not change, they can fire many image requests and still count toward Single Access.
      • In Ad Hoc Analysis, single access is defined as the number of visits that consisted of a single page view (and possibly one or more custom link image requests). 
    • Single Page Visits is a metric used specifically in ad hoc analysis, though there is also a report with a similar name in reports & analytics. If you have ad hoc reporting set to count page reloads, it reports closer to Bounces. If you have set ad hoc reporting to not count page reloads, it reports closer to Single Access.

    There are two types of Bounce Rate metrics available:

    • Bounce Rate available as a standard metric is the percentage of users who didn't make it past that single image request on your site.
    • Bounce Rate applied as a calculated metric is defined by the end user. The most common bounce rate calculated metric is Single Access divided by entries.

    Best,

    Brian

    3 replies

    Gigazelle
    Adobe Employee
    GigazelleAdobe Employee
    Adobe Employee
    October 16, 2015

    I second Brian's suggestion to use the Single Access metric. Based on your description, single access is exactly what you're looking for.

    B
    Adobe Employee
    BrianAu1Adobe EmployeeAccepted solution
    Adobe Employee
    October 16, 2015

    Hi Aiyanna,

    You can potentially leverage the 'Single Access Metric' which does not account for custom link calls to calculate bounces. Extensive details on the differences between different bounce measures is linked below:

    https://marketing.adobe.com/resources/help/kb/en_US/analytics/kb/comparing-bounces-and-single-access.html

    >>>

    This article provides a comparison between bounces, single access, and single page visits, although their names and perceived definitions may appear similar, their actual functions are very different.

    • Bounces are defined as the number of visits to your site that contain a single image request. If a user comes to your site and fires more than a single image request, even a page refresh, they aren't counted as a bounce. If "count page reloads" is enabled in Ad Hoc Analysis, image requests flagged as reloads are omitted. Visits consisting of one image request + reloads is considered a bounce in this specific case.
    • Single Access
      • In Reports & Analytics, single access is defined as the number of visits to your site that contained a single unique variable value (most commonly Page Name). Provided the variable value in question does not change, they can fire many image requests and still count toward Single Access.
      • In Ad Hoc Analysis, single access is defined as the number of visits that consisted of a single page view (and possibly one or more custom link image requests). 
    • Single Page Visits is a metric used specifically in ad hoc analysis, though there is also a report with a similar name in reports & analytics. If you have ad hoc reporting set to count page reloads, it reports closer to Bounces. If you have set ad hoc reporting to not count page reloads, it reports closer to Single Access.

    There are two types of Bounce Rate metrics available:

    • Bounce Rate available as a standard metric is the percentage of users who didn't make it past that single image request on your site.
    • Bounce Rate applied as a calculated metric is defined by the end user. The most common bounce rate calculated metric is Single Access divided by entries.

    Best,

    Brian

      N
      nibedita91
      November 26, 2020
      HI Briyan,
      L
      Leigh_AnnEv
      Level 2
      July 12, 2019

      This works for "bounce rate", but not if you are looking at bounce rate for other associated things, like marketing channel or eVars. If the non-interactive event fires BEFORE the pageview -- which happens to us about 20% of the time -- the Entry is lost to the page. That causes Entries to not be counted, and can lead to "bounce rates" (single access rates) of greater than 100%.

      In 2019, we still need a non-interactive event.

        frederiquer4521
        frederiquer4521
        Level 2
        April 6, 2021
        Hi LAE. may i ask how you figured this out? super interested as we are seeing same issue of BR based on SPV greater than 100%
        Terms & ConditionsAccessibility statement

        Loading footer...