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How to fix the error in Adobe Analytics- Datalayer vs XDM schema


Level 1

we were recently build Customer Journey Analytics in adobe. we have used Adobe Client Data layer,

and XDM schema.

but when we create reports its been observed that there are

half million records as "undefined Page Urls".

600k records as no value enteries and

1000k records as Goback enteries.


These issue is affecting our abilities to accurately analyze user behaviour.

Currently CJA only contains web data.


May someone please help me how to debug this.

what could be my first step..... 

Please suggest the all the steps required for debugging such scenario.

Appreciate your help very much.

Thanks a lot


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1 Reply



Hi @AngelD1 can you please provide more details? 

half million records as "undefined Page Urls". 

600k records as no value enteries and

1000k records as Goback enteries.


Which variables are you talking about? Is a standard one or a custom one? Have you already checked the debugger?

My suggestion is to make a test case: make a list of action you want to test on the site, do the actions, download the HTTP request from your browser, and then, in CJA filter only the rows with your ECID and verify what has been collected.