How to analyze Social Media Referrer Types in the Workspace?

[marieg45657908]

I would like to find how many visits and page views we got of people coming from social media channels.

Note: We had no running campaigns which I want to messaure, I just need the general numbers.

Therefore, I have added in a Workspace project the standard "Referrer Type" segment:

But as you can see, the are no social media channels listed - although they are defined in the report suit manager:

Example of what I need:

Does anybody has an idea if I missed something?

Thanks for your help.

[Gigazelle]

1. Create a segment that only includes hits where last touch channel is social networks.
2. Pull a referring domains report

That should give you what you're looking for.

[marieg45657908]

Thanks Gigazelle, unfortunately I don't have the option to choose social networks as last touch channel:

Do you know how I can activate this?

[nickh86417692]

It looks like you're already set up perfectly to do this. In the report that you already have pulled up, break down "Social Networks" by the "Last Touch Channel Detail" dimension. You're setting that to store the referring domain of each visit labeled as a Social Network, and the Channel Detail report will have the exact same attribution settings as your Channel report.

[marieg45657908]

In the
Last Touch Channel Dimension there are only 5 visible options:
1. Internal
2. Direct
3. Organic Search
4. None
5. Referring Domains

But I unfortunately can't find Social Networks.

The "Referrer Type" also don't show the Social Networks:

Please adivse.

[Gigazelle]

Has your site gotten any social media referrals in the date range you're looking at? Perhaps the reason why you're not seeing that data is because there actually isn't any data.

[marieg45657908]

Yes, we do have traffic from facebook and other social media channels. Maybe any setting is still missing in Adobe Analytics? Any idea what else I can check?

[nickh86417692]

What are your internal URL filters set to? Is adobe mistakenly labeling most of your traffic as internal because of your filter settings?

[Gigazelle]

The segment creation tool only looks at the last 90 days as well, so if you haven't gotten any social media traffic in that time, it won't show in the dropdown. You can still manually enter it, though - just make sure it's exact or else it won't pull data.

[zsolt_a1]

@nickhomer I have attached the internal URL filters. Seems everything Okay.

Gigazelle​ we have definitely social media traffic and we even tried to set the date range to more than 6 months.

Even if we pull "Last Touch Channel" incl. "Show items from last 6 months" there is no "Social Media" in the summary (when we click on the small "i"):

Thank you!

[Gigazelle · Accepted solution]

We're looking at some direct contradictions here:

• Social network marketing channel is apparently set up correctly, but it isn't collecting any data. If it was set up correctly, it would be collecting data.
• The only exception to that is that there aren't any social media referral traffic, however, it is being insisted that there is indeed social media referral traffic coming in.

Something isn't working correctly, but at this point it is literally impossible to troubleshoot without gaining access to your report suite. I would recommend reaching out to customer care so they can directly access your report suite and marketing channel processing rules to determine exactly what the culprit is.