How can I get a view of previous pages to the previous page? | Community
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A
AnnaWo
Level 2
December 11, 2024
Question

How can I get a view of previous pages to the previous page?

  • December 11, 2024
  • 1 reply
  • 1848 views

I'm looking to see the journey to a page that is signposted on the Home page, however I want to know if people are landing on the homepage and then click to the next help page, or are they browsing on the website but can't find what they look for hence they navigate to home page and then the help page.

1 reply

Isha Gupta
Community Advisor and Adobe Champion
Isha GuptaCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
December 11, 2024

Hi @annawo ,

 

I can think of few ways to get this report.

 

1. Use Page flow report. You can use the page that you want to track the journey to as the End page and examine the common paths that users take to reach that page.

 

 

2. If you are sure of the paths, you can try using a sequential segment. Something like -

  • Visit container ( page = home page THEN (within 1 page view) page = help page)

 

 

Let me know if this helps or if you need more info!

 

Thanks,

Isha

    A
    AnnaWoAuthor
    Level 2
    December 11, 2024

    Thanks very much, that's super helpful!

    I tried to build a segment but did I do it right? Shouldn't be that many visits.

    This is the segment info: 

    Thanks again!

     

     

    A
    AnnaWoAuthor
    Level 2
    December 16, 2024

    Ok, can you help us understand exactly what you are trying to pull? Are you trying to get the page views of "Contact Us" that came directly from the "Home Page"?

     

    As in, maybe there were 100 PVs of "Contact Us", but 30 came directly from the Home Page, so you want to see "30"??

     

     

    Example:

     

    Visit 1:

    • Home Page
    • Contact Us Page
    • Page A

     

    Visit 2:

    • Home Page
    • Page B
    • Contact Us Page

     

    Visit 3:

    • Page C
    • Home Page
    • Contact Us Page
    • Page D
    • Home Page
    • Contact Us Page
    • Home Page
    • Page A
    • Contact Us Page

     

    Visit 4:

    • Page E
    • Home Page

     

    Visit 5

    • Contact Us Page

     

    Visit 6:

    • Page F
    • Contact Us

     

     

    What are you trying to get here?

    Which scenarios are you trying to pull data back for... and are you trying to get the PVs of the "Contact Us Page" that fall into the scenario, or are you trying to get the count of Visits that contain the scenario (note that Visit 3 has multiple scenarios, but at a visit level, it would count once regardless of how many times the scenario exists)


    Hi Jennifer,

    So I'm looking to figure out the customer journey to the Contact us page. I see there is a lot of traffic to that page from the Homepage, but I'm interested to see if people landed on the homepage and went to Contact us page, or did the browse on the website however couldn't find the contact options on the product pages, so they easily navigated to Homepage and then to contact us page.

    I guess what I'm looking for are the most popular routes to the contact us page via Homepage as we see that a lot of traffic goes via Homepage, if that makes sense.

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