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kuldipj
Level 2
June 27, 2018
Solved

Google adwords integration with adobe analytics using advertising analytics

  • June 27, 2018
  • 6 replies
  • 8036 views

Hi Team,

I am following the below procedure to setup the adwords account in adobe analytics through advertising analytics option in admin section.

Experience Cloud Help

But we are getting error as mentioned in below.

Error1 :  ""The server returned an error. Please submit this error id to Adobe Client Care for further diagnosis: fd9e6857-46ef-485f-ab35-4a9c7ecb08e7""

Error2 : """EXTERNAL_API_ERROR: Unable to Create/update AMO search account for imsOrgId = 8041A77B5656DBF07F000101@AdobeOrg globalCompanyKey : xxxxx1(change/dummy name) amo_user_id = 6461 due to external api error. Error message returned by AMO search account api= 'Not Getting Access TOken"""

Also we would like to know about tracking part option like where to put the s_kwcid code to track the data. thanks in advance

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Best answer by kuldipj

Hi,

Issue has been resolved now by following up with adobe customer services.

It seems there is little bug in advertising analytics option which is resolved by their solution team. thanks.for the efforts

But we would highly appreciate if the issues raised to adobe care will resolved within less time as sometimes we have very tight deadlines and customer is asking to resolve the same in short span of time.

Anyways thanks Adobe team for all your efforts.

6 replies

K
kuldipjAuthor
Level 2
June 29, 2018

Any leads would be highly appreciated.

A
AlexGaertner
Level 2
July 2, 2018

Hi Kuldipj

I have the same issue for a month now with no resolution. I am hoping to get this resolved through Adobe ClientCare now as they have all the details.

Best

Alex

akasha53249386
akasha53249386
Level 2
July 2, 2018

Thanks for your response Alex

Also we are getting some new errors (in case if you got any solution please share with us )

1. "Input search accountId doesn't exist for given experiance cloud organization"

2. "EXTERNAL_API_ERROR: Unable to Create/update AMO search account for imsOrgId = 8041A77B5656DBF07F000101@AdobeOrg globalCompanyKey : xxxxx1(change/dummy name) amo_user_id = 6461 due to external api error. Error message returned by AMO search account api= 'user permission denied"

akasha53249386
akasha53249386
Level 2
July 12, 2018

Hi Alex,

Please let us know if you have got any response from adobe client care.

Thanks

Gigazelle
Adobe Employee
GigazelleAdobe Employee
Adobe Employee
July 20, 2018

It looks like these issues might be different, but I don't think we will be able to troubleshoot them without account-specific info. Customer Care would be the best route for a resolution here.

However once you do get a response from customer care, having answers here in this thread would be beneficial for future users who have the same error!

K
kuldipjAuthorAccepted solution
Level 2
August 3, 2018

Hi,

Issue has been resolved now by following up with adobe customer services.

It seems there is little bug in advertising analytics option which is resolved by their solution team. thanks.for the efforts

But we would highly appreciate if the issues raised to adobe care will resolved within less time as sometimes we have very tight deadlines and customer is asking to resolve the same in short span of time.

Anyways thanks Adobe team for all your efforts.

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