Getting this console error : "The following item cannot be handled by the data layer because it does not have a valid format" | Community
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M
Mazid
August 8, 2022
Question

Getting this console error : "The following item cannot be handled by the data layer because it does not have a valid format"

  • August 8, 2022
  • 2 replies
  • 3806 views

Hi Team,

 

I saw this error on console not sure why we are getting this can anyone help me to resolve this.

 

 

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2 replies

yuhuisg
Community Advisor
yuhuisgCommunity Advisor
Community Advisor
August 8, 2022

What data layer are you using?

When you click on that VM9:85, your browser console should jump to the relevant line in your web page's code that is throwing the error. Do those lines look familiar to you?

M
MazidAuthor
August 12, 2022

Hi @yuhuisg 

 

When i click on VM9:85 it will showing this and its not showing the exact error type.

 

yuhuisg
Community Advisor
yuhuisgCommunity Advisor
Community Advisor
August 12, 2022

Expand the console error message, then click each error line until you find one that "makes sense".

P
Pankaj_Sabharwal
Level 5
August 11, 2022

Hi @mazid 

 

Please ensure that you have all the Adobe extensions installed. 

 

Also you could open console >> click on settings under the X >> ensure that the Preserve Log option is selected.

 

Let us know if you still have any questions.

 

Thanks.

M
MazidAuthor
August 12, 2022

Hi @pankaj_sabharwal 

 

I have do this previously also but still getting this error.

kosullivan_
kosullivan_
Level 2
September 11, 2023

Hi There, 

 

I have found that I am receiving the same type of error. Were you able to ever find a root cause and/or solution?

 

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