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@aomara290Firstly can you please check if the id is Adobe ID or Federated ID ? If it is Adobe ID than you need to select the Personal Account option while logging in and if it is Federated ID than use School Account option.
If above step is being done as said than please tell us if your id is newly created in the organization. If that's the case than please raise a ticket with client care team.
@aomara290Firstly can you please check if the id is Adobe ID or Federated ID ? If it is Adobe ID than you need to select the Personal Account option while logging in and if it is Federated ID than use School Account option.
If above step is being done as said than please tell us if your id is newly created in the organization. If that's the case than please raise a ticket with client care team.
