Getting a "max_runtime_exceeded" error when running a report on Adobe API v.14 | Community
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C
ChannelMixEngineer
November 11, 2022
Solved

Getting a "max_runtime_exceeded" error when running a report on Adobe API v.14

  • November 11, 2022
  • 2 replies
  • 2517 views

Running a report in Adobe's version 1.4 API and I'm getting this error

 400 Client Error: Bad Request for url: https://api.omniture.com/admin/1.4/rest/?method=Report.Get { "error": "max_runtime_exceeded", "error_description": "Report exceeded maximum runtime of 48 hours"

 We're currently using four metrics ["visitors", "visits", "orders", "revenue"] and three elements ["lasttouchchannel", "product", "prop1"] with a day granularity. We're requesting for one day at a time so we cannot request less data. 

 

Our clients also cannot pull the data from the dashboard saying, "We cannot create the same granularity using Adobe Analytics Workspace. Furthermore, if we try to use the Data Warehouse option, we receive an unjustified error."

If anyone can help suggest a way to get around this, please let me know.

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Best answer by Jennifer_Dungan

This may be kind of weird, but we're a third party that pulls data on behalf of our clients, so we don't have organizational access to AdobeConsole. Or at least we don't anymore. Is there any way to get support without it?


Weird... no.... but it does make things difficult 🙂

 

I don't suppose your clients can open a ticket with you on the CC list?

 

The thing is, ClientCare is going to need to know the organization and company where the API call is being run so that they can investigate... so having an admin that can open the ticket and give approvals if they want to do any resets or if they want to test another API call is going to be important.... 

 

This of course puts you in a difficult position, since you can't access the tickets directly..... I wonder if @vanibhemarasetty or @gigazelle have any suggestions on how to get support without direct access to the Admin Console.....

2 replies

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
November 13, 2022

API calls shouldn't take that long to run... it sounds like something is getting stuck. You may need to contact client care, who can look into the specific API request and help identify the issue.

 

Good Luck.

C
ChannelMixEngineerAuthor
November 14, 2022

How can I contact client care?

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
November 14, 2022

You will need to open a support ticket through https://adminconsole.adobe.com/

 

VaniBhemarasetty
Adobe Employee
VaniBhemarasettyAdobe Employee
Adobe Employee
November 14, 2022

@channelmixengineer  Better to you Analytics API 2.0 version, which is the latest version and it has more upper limits. 

Also as @jennifer_dungan It is quite possible that the API queue might have got stuck, which happens when the threshold has reached for your company. Client care can assist you on which reports and users are hits the threshold and clear the queue accordingly if required

C
ChannelMixEngineerAuthor
November 14, 2022

Hi! How can I contact client care?

 

Also, we're working on porting to Analytics API 2.0 but for this specific client we're not able to get certain custom metrics from the API 2.0 that we get in API 1.4. 

Gigazelle
Adobe Employee
GigazelleAdobe Employee
Adobe Employee
November 14, 2022

Which metrics are you not able to get? The 2.0 API should be able to pull any report that the 1.4 API can.

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