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SOLVED

(Federated ID based) Account Deactivated - How do we reactivate it?

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Community Advisor

Hi All,

Hope you are doing well.

One of the users in our Org. is facing an issue to access our Adobe marketing cloud solutions using Federated ID. We have provided the access to product profiles, but we are seeing "Account status" for the user as "Deactivated". Screenshot below:

Kishore_Reddy_0-1663703327697.png

How do we re-activate the Adobe Account with Federated ID?

 

Best,

Kishore

1 Accepted Solution

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Correct answer by
Level 4

Hello @Kishore_Reddy 

 

The licenses are assigned by the AD group, when an account's group is disabled in Azure AD at the same time,it will be shown as disabled account, but still will have a license assigned even though the group was removed.

 

Below attached is the documentation for Reactivation of Federated Adobe Account.

 

 

Hope this helps.

View solution in original post

1 Reply

Avatar

Correct answer by
Level 4

Hello @Kishore_Reddy 

 

The licenses are assigned by the AD group, when an account's group is disabled in Azure AD at the same time,it will be shown as disabled account, but still will have a license assigned even though the group was removed.

 

Below attached is the documentation for Reactivation of Federated Adobe Account.

 

 

Hope this helps.