(Federated ID based) Account Deactivated - How do we reactivate it? | Community
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Kishore_Reddy
Community Advisor
Kishore_ReddyCommunity Advisor
Community Advisor
September 20, 2022
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(Federated ID based) Account Deactivated - How do we reactivate it?

  • September 20, 2022
  • 1 reply
  • 2368 views

Hi All,

Hope you are doing well.

One of the users in our Org. is facing an issue to access our Adobe marketing cloud solutions using Federated ID. We have provided the access to product profiles, but we are seeing "Account status" for the user as "Deactivated". Screenshot below:

How do we re-activate the Adobe Account with Federated ID?

 

Best,

Kishore

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Best answer by Pankaj_Sabharwal

Hello @kishore_reddy 

 

The licenses are assigned by the AD group, when an account's group is disabled in Azure AD at the same time,it will be shown as disabled account, but still will have a license assigned even though the group was removed.

 

Below attached is the documentation for Reactivation of Federated Adobe Account.

 

 

Hope this helps.

1 reply

P
Pankaj_SabharwalAccepted solution
Level 5
September 22, 2022

Hello @kishore_reddy 

 

The licenses are assigned by the AD group, when an account's group is disabled in Azure AD at the same time,it will be shown as disabled account, but still will have a license assigned even though the group was removed.

 

Below attached is the documentation for Reactivation of Federated Adobe Account.

 

 

Hope this helps.

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