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Andrey_Osadchuk
Andrey_Osadchuk
Level 10
August 25, 2019
Solved

Fallout conundrum

  • August 25, 2019
  • 8 replies
  • 7253 views

Can anyone explain why the Fallout below shows different number of visitors for a given Day, how is it possible that one of the numbers is higher than the number shown in the freeform table?

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Best answer by Asheesh_Pandey

Another thing on virtual report suite, using visitor container segment gives expected results while on parent report suite it should match visitor data anyways.

8 replies

Asheesh_Pandey
Community Advisor
Asheesh_PandeyCommunity Advisor
Community Advisor
August 25, 2019

Fall Out:

All Visitors touchpoint is looking for all visitors qualify for a calendar date range as first touchpoint, while day (Aug 24, 2019) is only showing visitor qualify for the day.

Freeform:

Only showing visitors qualify for the day.

Solve:

Reset freeform calendar date range to Aug 24, 2019.

E.g.

Fall Out

Freeform

To Solve - Reset Calendar to selected date.

Thanks,

Asheesh

- Asheesh
Andrey_Osadchuk
Andrey_OsadchukAuthor
Level 10
August 25, 2019

Hi Asheesh,

The date in the fallout shown in my screenshot is the first touchpoint. The explanation above does not help, unfortunately.

Any other thoughts?

Asheesh_Pandey
Community Advisor
Asheesh_PandeyCommunity Advisor
Community Advisor
August 25, 2019

Humm, I got it correct for first touch point and segment having same date range, you may wanna play with your day segment. lmk

- Asheesh
Andrey_Osadchuk
Andrey_OsadchukAuthor
Level 10
August 26, 2019

The segment I used i just a day, there is no any other criteria in it. This is why I consider this a conundrum because logically it's not possible that different visitor numbers are returned for the same day.

Asheesh_Pandey
Community Advisor
Asheesh_PandeyCommunity AdvisorAccepted solution
Community Advisor
August 26, 2019

Another thing on virtual report suite, using visitor container segment gives expected results while on parent report suite it should match visitor data anyways.

- Asheesh
C
cmabie
Level 2
February 9, 2022

Want to follow up here to see if there is any explanation for why using a VRS causes this problem: Was this ever addressed?

Andrey_Osadchuk
Andrey_OsadchukAuthor
Level 10
August 27, 2019

Asheesh, you are right! This was a virtual report suite; the parent suite returns the data accurately.

Do you know the causing factors of that inconsistency in VRS? What should be taken into account to avoid such issues?

L
LeeDixon
April 21, 2020
Did you ever find a solution to this Andrey?
C
cmabie
Level 2
February 9, 2022

I haven't been able to find any evidence that it has been fixed or even addressed. I am still having this problem.

A
analytics_union
Level 4
May 7, 2020

Just wanted to add that I had the same problem here, and found that it's because of how segments are applied in Fallout charts, as explained here: https://docs.adobe.com/content/help/en/analytics/analyze/analysis-workspace/visualizations/fallout/fallout-flow.html#section_654F37A398C24DDDB1552A543EE29AA9

 

Hopefully, Adobe will change this so that the Fallout report in AW is consistent with its R&A cousin.

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