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R
reddico
September 12, 2022
Question

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  • September 12, 2022
  • 1 reply
  • 663 views

Hi

 

I am a Third Party User and should have active access to another workspace. I am logged in, my profile is verified as a permitted user, however I am getting this error when trying to access AA:

 

 

Active user within the workspace:

 

 

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1 reply

R
Adobe Employee
rhythmdAdobe Employee
Adobe Employee
September 13, 2022

Hi @reddico 

EIM instance error generally comes up when the user's account is not linked with their IMS organization at the backend or when the user's access has expired. 
I guess it'd be best if you can log an analytics support ticket to investigate the issue further ad they can check for your user's expiry and linkage. 

Thanks!


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