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denislarrieu
September 2, 2022
Question

Failed to load page

  • September 2, 2022
  • 2 replies
  • 1666 views

I can't load analytics i get this error.
I Can't get to the support at all.

How can I chat with support to sort out the problems ? 

 

 

I am editing this post, because I cannot reply ...


I tried this procedure, but it still doesn't work, for info this occurs evenly on all browsers I can try.

 

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2 replies

yuhuisg
Community Advisor
yuhuisgCommunity Advisor
Community Advisor
September 2, 2022

Try re-signing into your Adobe account.

  1. Sign out of your Adobe account.
  2. In your browser, delete all cookies from "adobe.com" or other domains that are related to Adobe.
  3. Sign into your Adobe account.
D
denislarrieuAuthor
September 2, 2022

Oh now I can reply when I switch to Firefox.
I Had edited my question because I could not reply.

I tried this procedure, but it still doesn't work, for info this occurs evenly on all browsers I can try.

G
Adobe Champion
gipsonm92133537Adobe Champion
Adobe Champion
September 2, 2022

Hi @denislarrieu,

I have experienced the same issue before, what worked for me was to switch my browser to Incognito (Chrome) or InPrivate (Edge). Usually the issue is not experienced by all users, if you have other Adobe Analytics in your organization, kindly request them to test if they can access Adobe Analytics.

Regards

D
denislarrieuAuthor
September 5, 2022

Hello, I tried Incognito, it didn't work.I need to get in touch with My organization analytic administrator.

Also I made Some support tickets, I dont know where to find them 🙂

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