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tomwr
tomwr
Level 3
December 21, 2023
Solved

Failed to Load Page? Only happening on Microsoft Edge

  • December 21, 2023
  • 3 replies
  • 2851 views

Experiencing an error loading Adobe Analytics on Microsoft Edge. Adobe Analytics works on Chrome, however. 

 

I already deleted cookies for adobe.com in Edge but I'm experiencing the error. 

 

Any tips on how to get Adobe Analytics back working on Microsoft Edge? 

 

 

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Best answer by tomwr

@jennifer_dungan  and @pablo_childe , I ended up deleting all cookies in Edge and that worked. I can sign in to Adobe Analytics now. Thank you. 

3 replies

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
December 21, 2023

I don't use Edge much, but I opened it to see if I could replicate your issue. It looks like its working for me.

 

Do you have any extensions on Edge? Maybe one of them is preventing some critical code from loading?

 

Can you check your Browser Console Log / Network log? Do you see any errors there that might give us a clue as to what is failing? Any files in the Network log that are being blocked?

 

You could try loading the Edge In-Private mode (which is the equivalent of Chrome's Incognito)... however, both In-Private and Incognito have options to load extensions if manually turned on (so these modes may still load the "offending" extension if that is the issue)

tomwr
tomwrAuthor
Level 3
December 21, 2023

Hi @jennifer_dungan , Edge In-Private mode worked. I don't have any extensions in Edge. How do you check the Browser Console Log / Network Log? 

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
December 21, 2023

Hitting F12 (or Ctrl + Shift + I) should pull up the tools, then you can choose the Console tab, or the Network tab. Or you can open via the menu:
... (settings and more link in the top right) > More tools > Developer tools

 

Note, the Console, if there were errors on the load, should still show when you bring up the Tools (the console will log whether the panel is open or not)... but the Network tab will only show items that were loaded while the Developer Tools are open... so you will need to refresh the page with the Tools open to see what is happening.

Pablo_Childe
Community Advisor
Pablo_ChildeCommunity Advisor
Community Advisor
December 21, 2023

Seems like its just an Edge security setting. Can you check if edge is blocking any ports or if you add exceptions to your browser to allow the expeience.adobe.net domain to not be blocked.

tomwr
tomwrAuthor
Level 3
December 21, 2023

Hi @pablo_childe ,

 

How do I check if Edge is blocking any ports? Do you have recommendations on how to add exceptions? 

tomwr
tomwrAuthor
Level 3
December 21, 2023

https://support.microsoft.com/en-us/microsoft-edge/learn-about-tracking-prevention-in-microsoft-edge-5ac125e8-9b90-8d59-fa2c-7f2e9a44d869


Thanks @pablo_childe , no I'm not seeing any issues with the tracking, blocked or exceptions, but thank you.

tomwr
tomwrAuthorAccepted solution
Level 3
December 21, 2023

@jennifer_dungan  and @pablo_childe , I ended up deleting all cookies in Edge and that worked. I can sign in to Adobe Analytics now. Thank you. 

    Jennifer_Dungan
    Community Advisor and Adobe Champion
    Jennifer_DunganCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    December 21, 2023

    I'm glad its working... there must have been something really corrupted there....

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