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Facebook page view pixel not firing

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Level 2

Hi Everyone,

We have implemented facebook pixels for our website and it was working fine earlier. When we check today, all custom pixels and standard (addtocart, view content etc.,) fired perfectly fine except facebook pageview. We couldn't see the pageview pixel in network tab and omnibug. In facebook pixel helper extension, it was showing as in below screenshot. URL called is just "https://www.facebook.com/tr/" without event and id information.
Has anyone faced the same issue? Wanted to know if there is anything that needs to be corrected to make it fire properly. Please advise.

kanmani_0-1675240686166.png

 

 

7 Replies

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Community Advisor

Hi @kanmani ,

Just for testing, can you change the order of rule like for pageview (49), viewContent (51) and then check, might be all fired same time.

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Level 2

Hi @kamlesh-maddheshiya ,

Thank you for your answer. I tried your suggestion but it didn't help. 

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Level 1

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Community Advisor

How is your Facebook pixel being fired for page views? Please describe the process, otherwise no one here will know how to help you.

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Level 2

Hey yuhuisg,
Thank you for the reply. We have implemented facebook page view pixel to fire on window loaded and for all pages (no restriction in pathname). It is just the basis pageview pixel which worked since last 3 years but now we couldn't see the pixel in network tab, with "ev=PageView".

Hope this helps.

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Community Advisor

Double-check for the Facebook pixel in your browser's Network console. When you load a page, search for network requests to "facebook.com/tr". Do you see any requests? You should see at least one that corresponds with the one shown in Facebook Pixel helper extension. Now click that network request to inspect it further. Do you see a "Payload" tab? If so, click it, then inspect the payload manually to see if the parameters there correspond with what you expect for a Facebook page view.

If the above steps work for you, then it most likely means that your Facebook page view had been tracked with a "POST" request that the helper extension can't pick up.

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Level 1

You see blunders that assert the occasion setup device cannot hit upon a Meta Pixel for your website. This can be because: Your pixel is in an inline frame (iframe), or the UI button you are seeking to install is in an iframe. Instead of using the occasion setup device, you may find installation occasions manually using code.