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SOLVED

Experience Cloud ID Service

balakrishnad200
Level 4
Level 4

Hi Team,

 

Hope you're doing great !!

 

I have migrated one of the client implementation from Adobe Dtm to Adobe Launch. I could notice that all the extensions are migrated as expected. But, I don't see that Experience Cloud ID Service is not working as expected on the website.

What could be the issue for not firing and please do let me know how to mitigate this issue.

 

Help is highly appreciated !! 

 

Thanks,

Balakrishna

 

 

1 Accepted Solution
Charles_Thirupathi
Correct answer by
Level 3
Level 3

Hi Bala,

Just analysed the URL you've shared mid(ECID) is firing correctly on every instances.
Attached the screen grab.

 

Charles_Thirupa_0-1592880086223.png

 

 

Thanks,

Charles

View solution in original post

4 Replies
shesingh
Employee
Employee

If Experience Cloud ID extension is configured in Launch web property with correct Marketing Cloud Organization ID, then "mid" parameter will be generated in Adobe Analytics server call for your website successfully.

https://docs.adobe.com/content/help/en/launch/using/extensions-ref/adobe-extension/id-service-extens...

This might need some more investigation to check if Experience Cloud ID is generated as expected or not. May I have the URL of the website where you are facing issues?

 

balakrishnad200
Level 4
Level 4

Hi Shesingh Here is the URL ECID fire first time user enters the site but it wont fire on successive pages .

raj_mandalapu
Community Advisor
Community Advisor

When you migrate property from DTM to Launch seems the Experience Cloud ID is not properly migrated, I think you need to configure the same in the Launch and test the functionality.

 

I observed the same issues for one or two brands and manually configured the same.

Charles_Thirupathi
Correct answer by
Level 3
Level 3

Hi Bala,

Just analysed the URL you've shared mid(ECID) is firing correctly on every instances.
Attached the screen grab.

 

Charles_Thirupa_0-1592880086223.png

 

 

Thanks,

Charles

View solution in original post