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balakrishnad200
balakrishnad200
Level 3
June 19, 2020
Solved

Experience Cloud ID Service

  • June 19, 2020
  • 3 replies
  • 2580 views

Hi Team,

 

Hope you're doing great !!

 

I have migrated one of the client implementation from Adobe Dtm to Adobe Launch. I could notice that all the extensions are migrated as expected. But, I don't see that Experience Cloud ID Service is not working as expected on the website.

What could be the issue for not firing and please do let me know how to mitigate this issue.

 

Help is highly appreciated !! 

 

Thanks,

Balakrishna

 

 

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Best answer by Charles_Thirupathi

Hi Bala,

Just analysed the URL you've shared mid(ECID) is firing correctly on every instances.
Attached the screen grab.

 

 

 

Thanks,

Charles

3 replies

S
Adobe Employee
shesinghAdobe Employee
Adobe Employee
June 22, 2020

If Experience Cloud ID extension is configured in Launch web property with correct Marketing Cloud Organization ID, then "mid" parameter will be generated in Adobe Analytics server call for your website successfully.

https://docs.adobe.com/content/help/en/launch/using/extensions-ref/adobe-extension/id-service-extension/overview.html

This might need some more investigation to check if Experience Cloud ID is generated as expected or not. May I have the URL of the website where you are facing issues?

 

balakrishnad200
balakrishnad200Author
Level 3
June 22, 2020

Hi Shesingh Here is the URL ECID fire first time user enters the site but it wont fire on successive pages .

raj_mandalapu
raj_mandalapu
Level 7
June 22, 2020

When you migrate property from DTM to Launch seems the Experience Cloud ID is not properly migrated, I think you need to configure the same in the Launch and test the functionality.

 

I observed the same issues for one or two brands and manually configured the same.

Charles_Thirupathi
Charles_ThirupathiAccepted solution
Level 4
June 23, 2020

Hi Bala,

Just analysed the URL you've shared mid(ECID) is firing correctly on every instances.
Attached the screen grab.

 

 

 

Thanks,

Charles

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