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KAFKA_SINGULARI
Level 2
January 24, 2019
Solved

Exit Metric - what's the definition?

  • January 24, 2019
  • 16 replies
  • 14977 views

I am trying to find an exact (and intelligable) definition of the 'exit' metric in Adobe Analytics completed with an example.

When does a visitor of a web page 'cause' an exit.

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Best answer by Andrey_Osadchuk

Let's consider an scenario: a visitor came to the site and viewed 3 pages: Page A, Page B and Page C.

If you run the Page report with the Exits metric, you will see 0 next to Page A and Page B, and 1 next to Page C since it was the last the visitor visited during his Visit.

The same logic will work with other dimensions too. Does it help?

16 replies

Andrey_Osadchuk
Level 10
January 24, 2019

Have you read this article in the documentation https://marketing.adobe.com/resources/help/en_US/reference/metrics_exits.html ?

Let us know if something is not clear.

KAFKA_SINGULARI
Level 2
January 24, 2019

Hi Andrey,

Yepp, I've read it. And it is not clear.

The number of times a given value is captured as the last value in a visit. Exits can occur only once per visit.

What value is meant here? Please provide an example.

Thanks,

Robert

Andrey_Osadchuk
Andrey_OsadchukAccepted solution
Level 10
January 24, 2019

Let's consider an scenario: a visitor came to the site and viewed 3 pages: Page A, Page B and Page C.

If you run the Page report with the Exits metric, you will see 0 next to Page A and Page B, and 1 next to Page C since it was the last the visitor visited during his Visit.

The same logic will work with other dimensions too. Does it help?

KAFKA_SINGULARI
Level 2
January 24, 2019

So what happens when a visitors only views page A and then leaves the domain? Does he bounce or exit? (according to AA logic)

KAFKA_SINGULARI
Level 2
January 24, 2019

You mean the last page before his exit?

Andrey_Osadchuk
Level 10
January 24, 2019

Both.

P.S.: However, Bounce may not be counted if the visitor onpage interactions are tracked on that single page. You may want to read more about bounces in the documentation.

Gigazelle
Adobe Employee
Adobe Employee
January 29, 2019

Andrey is spot on here. Also, to clarify, if there's only a single page in a visit, that page is considered an entry and an exit. The only criteria for an exit is that it was the last value seen in a visit - if it's the only value, it's still the last value seen.

KAFKA_SINGULARI
Level 2
January 30, 2019

Thanks Andrew and Gigazelle for your replies.

As I understood from Andrew

a visitor visits one page, has interactions on that page than leaves = exit

a visitor opens a page and leaves immediately after without any interaction = bounce

Correct?

Gigazelle
Adobe Employee
Adobe Employee
January 30, 2019

While correct, they're not mutually exclusive.

Exits and bounces are metrics - meaning they get a +1 whenever criteria is met. Exits get a +1 during every visit no matter what, as long as there was a variable value in that visit. Bounces get a +1 whenever a visit consists of a single hit.

Page on the other hand is a dimension. It is a place to categorize metrics in a meaningful way.

A visit can have both an exit and a bounce (and a plethora of other metrics) even in a single hit. As long as metrics meet the criteria to get a +1, a ton of metrics can belong to a single hit.

(Which, side note, is how all custom events work too. The only criteria for event1 to get a +1 is if event1 is in the events variable during the hit.)

miked83542047
June 27, 2019

So let's say a page has 500 visits, 350 entries, 210 bounces, and 330 exits (scaling down numbers I'm seeing for an actual page of mine). Would that be a 66% exit rate and 60% bounce rate, or would it be a 66% exit rate with 64% of those exits qualifying as a bounce?

Referring to this comment: Exits get a +1 during every visit no matter what, as long as there was a variable value in that visit. Bounces get a +1 whenever a visit consists of a single hit.