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SOLVED
Errors - Continuously having to log in and refresh multiple times a day
Hello,
I continually have issues with Adobe Analytics, three in particular:
- When I’m working in the tool, I get a message stating inactivity has been detected and I have to log back in. I lose any information that is not saved. This happens weekly at minimum and it occurs even when I am actively working (meaning I am in workspace and active).
- On a daily basis, I am asked to re-sign in. And most of the time when I sign it once, the screen refreshes and asks me to sign in again. I do have “keep me signed in” selected as an option so not sure why this happens every day. Seems like an authentication error.
- I get a message stating “there was problem loading your project, please refresh and try again”. This too happens about once every other day or so. When I refresh, many times it will just clock and a spinner is shown. Other times I get the same error message and I have to close the tab and open a new tab and go back to Adobe (please see screen shot attached of this error).
- I also get a message sometimes that says “An unexpected error has occurred; try refreshing your project again. If the problem persists, please submit this error ID to Adobe Customer Care for further diagnosis: auth-8d126f2b-289a-474f-afc5-b3acf93dc0c3.
I wish I could record the session to show these but they are sporadic and I’m not even sure how to try and record. I did attach the screenshot for #3 error message. As you can imagine, all of these are very frustrating to experience and causes for a loss in productivity. I don’t have an issue with any other application or tool (web based or not) so I definitely think this is an Adobe issue. Please advise. Thanks!
1 Accepted Solution
