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ダビュンチバーター
October 28, 2024
Solved

Error when downloading items as CSV

  • October 28, 2024
  • 1 reply
  • 829 views

From October 25th, when I click "Download items as CSV" in the right-click menu in the Adobe Analytics workspace, the following message appears and I cannot download. Message: Error: An unexpected error has occurred. Please try updating the project again. Does anyone know how to solve this?

 

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Best answer by FarazHusain

You need to navigate to Support Tab as highlighted below:

 

 

Then, Navigate to Open ticket tab and choose Analytics as a product and fill in the issue details:

 

 

1 reply

FarazHusain
Adobe Employee
Adobe Employee
October 28, 2024

Hey @ダビュンチバーター This is an ongoing bug. You can log a support ticket via Experience League for more details on the same.

ダビュンチバーター
October 28, 2024

Sorry, but can you tell me how to log a support ticket in Experience League?

FarazHusain
Adobe Employee
FarazHusainAdobe EmployeeAccepted solution
Adobe Employee
October 28, 2024

You need to navigate to Support Tab as highlighted below:

 

 

Then, Navigate to Open ticket tab and choose Analytics as a product and fill in the issue details: