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SOLVED

Error when downloading items as CSV

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Level 2

From October 25th, when I click "Download items as CSV" in the right-click menu in the Adobe Analytics workspace, the following message appears and I cannot download. Message: Error: An unexpected error has occurred. Please try updating the project again. Does anyone know how to solve this?

 

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1 Accepted Solution

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Correct answer by
Employee Advisor

You need to navigate to Support Tab as highlighted below:

 

fhusain_0-1730109972045.png

 

Then, Navigate to Open ticket tab and choose Analytics as a product and fill in the issue details:

fhusain_1-1730110520789.png

 

 

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4 Replies

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Employee Advisor

Hey @ダビュンチバーター This is an ongoing bug. You can log a support ticket via Experience League for more details on the same.

Sorry, but can you tell me how to log a support ticket in Experience League?

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Correct answer by
Employee Advisor

You need to navigate to Support Tab as highlighted below:

 

fhusain_0-1730109972045.png

 

Then, Navigate to Open ticket tab and choose Analytics as a product and fill in the issue details:

fhusain_1-1730110520789.png