Error: 'Unable to save segment' when updating existing segments | Community
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H
heijk508
June 17, 2021
Solved

Error: 'Unable to save segment' when updating existing segments

  • June 17, 2021
  • 5 replies
  • 3791 views

Hello,

 

Unfortunately I get an error 'Unable to save segment' when I want to update an existing segment. It concerns all existing segments. The content of the segment and the ownership should not be the issue as when I create a new segment with the same content it does not show the error and I am the owner of the segments. Could somebody help me?

 

I do not get the error when creating a new segment or when clicking on 'Save as' in an existing segment.

 

Many thanks in advance,

Hanneke

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Best answer by zxfdafgsdh

Adding to Ishan's comment, We had similar issue reported yesterday where on clicking 'Save' button, Users were getting 'Unable to Save segment error'.
Despite the error, the changes were going through. A fix for the error has already been rolled out and the error is not reproducible anymore. I'm not sure if this related to the error you are noticing.

 

The best bet here will be by creating a ticket with Client Care to know the root cause.

5 replies

I
Adobe Employee
isinhaAdobe Employee
Adobe Employee
June 17, 2021

That must be a known bug, however, it shouldn't affect the segment creation or update of segments. In other words, the segments will be updated or created even though the error is seen. If that's the case, you can reach out to the Client Care team to get rid of that low priority bug.

However, if you see that the segments aren't being updated or created, let the Client Care team know about it to submit a high priority bug to the Engineering Team.

Z
Adobe Employee
zxfdafgsdhAdobe EmployeeAccepted solution
Adobe Employee
June 17, 2021

Adding to Ishan's comment, We had similar issue reported yesterday where on clicking 'Save' button, Users were getting 'Unable to Save segment error'.
Despite the error, the changes were going through. A fix for the error has already been rolled out and the error is not reproducible anymore. I'm not sure if this related to the error you are noticing.

 

The best bet here will be by creating a ticket with Client Care to know the root cause.

DaBiznis
DaBiznis
June 18, 2021

Our team has gotten the same error a few times over the last week or so. Personally the way I avoided it was to just go into Segments and create there and Publish and save and then update components in the dashboard, currently open in another tab.

 

Though it was intermittent, it seemed to occur over and over at certain times. Thinking the issue was with the monthly update.

 

Haven't see this for a few days now.

 

    meghat43023313
    Adobe Employee
    meghat43023313Adobe Employee
    Adobe Employee
    June 18, 2021
    @dabiznis - Yes, your understanding is correct.  The issue has been fixed by our monthly release on 17th June. In case you still see issues anytime in the future, please create a ticket with the Client Care team to get this checked.
    H
    heijk508Author
    June 21, 2021
    Yeah seem to be solved again, thanks for your answers 🙂
    jantzen_b
    Adobe Employee
    jantzen_bAdobe Employee
    Adobe Employee
    July 19, 2021
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