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Jess-H1
April 29, 2024
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Error Saving Request - Data Warehouse SFTP

  • April 29, 2024
  • 1 reply
  • 2153 views

Hello!

 

I'm trying to extract data through new Data Warehouse using an SFTP and I'm getting the below error message: "Error Saving Request". Accounts and Locations have been set properly. Wondering if anyone else is running into the same issue and/or have a solution. Thanks!

 

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    Best answer by Thomas_Farrie

    Aww, thank you for such kind words. Coming from a place where I had no where to turn when I started out, if I can do anything to help someone else not struggle alone, I will.

     

    I am keeping my eyes on this hoping for a speedy fix. I know how frustrating these sort of things can be... since it's out of your control.


    Hello @jennifer_dungan  and Adobe Community.

    FYI,  here is how i found a solution that seems to work so far.  

     

    All team members with "Error Saving Request" created a new "location" component from their own account. 

    They were able to associate their new "locations" to the existing "location account" (SFTP Account) and receive the newly created requests to our FTP. 

     

    Everything seems to be working so far.

     

    In summary, I thinK that there might be issues from Adobe side depending on who creates the "location" component (we were all admin users). 

     

    Have a great day, 

    Thanks 🙂 

    1 reply

    T
    Thomas_Farrie
    April 29, 2024

    Experienced the same issue !

    Hope they can fix this ASAP !

      Jennifer_Dungan
      Community Advisor and Adobe Champion
      Jennifer_DunganCommunity Advisor and Adobe Champion
      Community Advisor and Adobe Champion
      April 29, 2024

      If you haven't already, you should log a ticket with Client Care... while Adobe is likely already aware of the issue (I would hope anyway), this will allow you to get updates on the status of the fix quicker and directly from Adobe.

       

      I hope this gets resolved quickly!

        T
        Thomas_FarrieAccepted solution
        April 30, 2024

        Aww, thank you for such kind words. Coming from a place where I had no where to turn when I started out, if I can do anything to help someone else not struggle alone, I will.

         

        I am keeping my eyes on this hoping for a speedy fix. I know how frustrating these sort of things can be... since it's out of your control.


        Hello @jennifer_dungan  and Adobe Community.

        FYI,  here is how i found a solution that seems to work so far.  

         

        All team members with "Error Saving Request" created a new "location" component from their own account. 

        They were able to associate their new "locations" to the existing "location account" (SFTP Account) and receive the newly created requests to our FTP. 

         

        Everything seems to be working so far.

         

        In summary, I thinK that there might be issues from Adobe side depending on who creates the "location" component (we were all admin users). 

         

        Have a great day, 

        Thanks 🙂 

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