ERROR IMS SSO Failed: Unable to access user IMS session

[Andrey_Osadchuk]

Hi everyone,

I frequently face the error message “ERROR IMS SSO Failed: Unable to access user IMS session” when access Analytics via Marketing Cloud. So far, the only workaround I have found is to remove adobe cookies or open a new browser window in Incognito mode before signing in to Marketing Cloud.

Has anybody faced this same challenge accessing Analytics?

[andrew_r-GrfLbX]

I get this quite frequently too, the marketing cloud login system is just not fit for purpose in its current state. I have heard work is ongoing to banish this issue but heard no dates as to when.

[talanchen]

Same issue today:

ERROR IMS SSO Failed: Unable to find linked company

[prateekb7009503]

Same error at our end as well.

[Gigazelle · Accepted solution]

I checked our bug reporting system, and there are several causes behind this issue, most different to each organization. If you see this issue, I would recommend reaching out to customer care so we can get it to engineering to resolve.

[Roman_Gazarek]

ERROR IMS SSO Failed: Unable to access user IMS session

I experience this issue at my organization very often over the past days. The only workaround is to open an anonymous window in Chrome.

[Ishan_Sinha_]

Hi,

Please try one of the following options:

1) Set the default landing page to Analytics from Edit Profile page in the Experience Cloud (on clicking on your profile on top-right corner, you will see this option).

2) Use the following URL format to access Analytics: https://tenantid.experiencecloud.adobe.com/analytics. For instance, it would be https://moneta.experiencecloud.adobe.com/analytics  for "Moneta".

These are workarounds until we fix the issue by end of this week or early next week.

Hope this helps! Thanks.

[ennios80062659]

Hey,

The issue occurred again today, your workaround doesn't seem to work. Are there any maintenance breaks or something or is there something wrong with my account?

Thanks,

Ennio