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Andrey_Osadchuk
Andrey_Osadchuk
Level 10
May 2, 2017
Solved

ERROR IMS SSO Failed: Unable to access user IMS session

  • May 2, 2017
  • 7 replies
  • 9125 views

Hi everyone,

I frequently face the error message “ERROR IMS SSO Failed: Unable to access user IMS session” when access Analytics via Marketing Cloud. So far, the only workaround I have found is to remove adobe cookies or open a new browser window in Incognito mode before signing in to Marketing Cloud.

Has anybody faced this same challenge accessing Analytics?

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    Best answer by Gigazelle

    I checked our bug reporting system, and there are several causes behind this issue, most different to each organization. If you see this issue, I would recommend reaching out to customer care so we can get it to engineering to resolve.

    7 replies

    andrew_r-GrfLbX
    andrew_r-GrfLbX
    Level 5
    May 3, 2017

    I get this quite frequently too, the marketing cloud login system is just not fit for purpose in its current state. I have heard work is ongoing to banish this issue but heard no dates as to when.

      T
      talanchen
      Level 2
      July 13, 2017

      Same issue today:

      ERROR IMS SSO Failed: Unable to find linked company

        prateekb7009503
        prateekb7009503
        January 15, 2018

        Same error at our end as well.

          Gigazelle
          Adobe Employee
          GigazelleAdobe EmployeeAccepted solution
          Adobe Employee
          April 2, 2018

          I checked our bug reporting system, and there are several causes behind this issue, most different to each organization. If you see this issue, I would recommend reaching out to customer care so we can get it to engineering to resolve.

          Roman_Gazarek
          Roman_Gazarek
          Level 3
          October 25, 2018

          ERROR IMS SSO Failed: Unable to access user IMS session

          I experience this issue at my organization very often over the past days. The only workaround is to open an anonymous window in Chrome.

          I
          Adobe Employee
          isinhaAdobe Employee
          Adobe Employee
          October 25, 2018

          Hi,

          Please try one of the following options:

          1) Set the default landing page to Analytics from Edit Profile page in the Experience Cloud (on clicking on your profile on top-right corner, you will see this option).

          2) Use the following URL format to access Analytics: https://tenantid.experiencecloud.adobe.com/analytics. For instance, it would be https://moneta.experiencecloud.adobe.com/analytics  for "Moneta".

          These are workarounds until we fix the issue by end of this week or early next week.

          Hope this helps! Thanks.

          E
          ennios80062659
          November 13, 2018

          Hey,

          The issue occurred again today, your workaround doesn't seem to work. Are there any maintenance breaks or something or is there something wrong with my account?

          Thanks,

          Ennio

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