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Error:I receive an error 2020122_5fe211fb92ad4 when attempting to access User Log & access Logs

zeppelin203
Level 1
Level 1

Screen Shot 2020-12-22 at 10.34.29 AM.png

Error:I receive an error 2020122_5fe211fb92ad4 when attempting to access User Log & access Logs beyond October 1st 2020- I need at min 12 months worth is there an API solution? Or another option then the Admin console 

Adobe analytics logs
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