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SOLVED

Error: Adding Microsoft Ads Account to Adversting Analytics

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Level 1
Level 1

Hi community,
Has anybody else experieced this and help me out with this? I get this following message when trying to add Microsoft Ads Account to Adversting Analytics (I have to select Bing Ads).

 

An unexpected error has occurred; try refreshing your project again. If the problem persists, please submit this error ID to Adobe Customer Care for further diagnosis: 546a6e6e-f6ce-4e4b-b000-8adb8efb60cb

Many thanks and best regards,
R.

1 Accepted Solution

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Correct answer by
Employee

Hi there,

Thanks for sharing the error ID. I checked back end logs and below is what we are getting -

"Error message returned by AMO search account api= 'Login does not have access to the Advertising Account'\"

Do check that you have enabled advertising Analytics at report suite level before creating the integration.

https://experienceleague.adobe.com/docs/analytics/integration/advertising-analytics/advertising-anal...

Secondly, please check if you have access to the report suite for which Advertising Analytics account is created.

If this does not help, I think further investigation might require at client care's end.

 

 

View solution in original post

1 Reply

Avatar

Correct answer by
Employee

Hi there,

Thanks for sharing the error ID. I checked back end logs and below is what we are getting -

"Error message returned by AMO search account api= 'Login does not have access to the Advertising Account'\"

Do check that you have enabled advertising Analytics at report suite level before creating the integration.

https://experienceleague.adobe.com/docs/analytics/integration/advertising-analytics/advertising-anal...

Secondly, please check if you have access to the report suite for which Advertising Analytics account is created.

If this does not help, I think further investigation might require at client care's end.