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Level 2
March 5, 2020
Solved

Empty Last Touch Channel reports

  • March 5, 2020
  • 3 replies
  • 5182 views

On Workspace freeform table, I have Last touch channel vs key metrics set up. There are rows of last touch channels that show up even though the key metrics column come up as "Invalid" or a zero. 

How do I stop this from happening? 

 

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Best answer by PratheepArunRaj

Dear Sharanya,

Guess there are some gaps in Marketing Channels Reporting Rules based on Processing Order. You should check the Processing Order. If you can share as a Screen Grab, that might also help us to advice you accordingly.

Thank You, Arun.

3 replies

Andrey_Osadchuk
Level 10
March 5, 2020

Could you share a screenshot?

Level 2
March 6, 2020
I have updated with the screenshot now. 🙂
PratheepArunRaj
Community Advisor and Adobe Champion
PratheepArunRajCommunity Advisor and Adobe ChampionAccepted solution
Community Advisor and Adobe Champion
March 11, 2020

Dear Sharanya,

Guess there are some gaps in Marketing Channels Reporting Rules based on Processing Order. You should check the Processing Order. If you can share as a Screen Grab, that might also help us to advice you accordingly.

Thank You, Arun.

Thank You, Pratheep Arun Raj B (Arun) | Xerago | Terryn Winter Analytics
Level 2
March 15, 2020

Hi Arun,

After spending some time on this, I noticed the Bounce Rate column is causing the empty rows to show up because the Entries have data and Bounces have 0. Still deciding what to do about it in terms of visualization.

Thanks for reaching out!

jantzen_b
Adobe Employee
Adobe Employee
September 16, 2020
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