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SOLVED

DTM & Launch switch not capturing environments

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Level 2

DTM and Launch switch is not capturing the environments in the drop-down event when follow the mentioned steps and take it back to the environments tab in my web property.

1 Accepted Solution

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Correct answer by
Community Advisor

I also face a similar problem with the Launch switch.
I recommend using the solution provided in this link:
https://requestly.com/blog/how-to-load-local-script-in-production-in-adobe-launch/ 
This works well for me every time.

Additionally, as other community members have suggested, you can use -

Adobe Experience Cloud Debugger
Launch Command

Both of these extensions are available in the Chrome extension store.

View solution in original post

8 Replies

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Level 6

It should work if you follow the steps

On switch - > Click on login Launch - > Web Property -> Environment -> Click of any environment

Go to the page  -> Reload the page

 

Try above step, if the issue still persist then uninstall the switch and install it again.

 

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Level 2

I tried these steps, but it's not working.

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Community Advisor

I know the DTM and Launch switch extension is simpler and easier to use, but I feel the Adobe Experience Platform Debugger is more comprehensive and well-developed now. I can control multiple debugging options on multiple AEP products so it is recommended to switch over to the new debugger instead.

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Level 2

Using Platform Debugger starts generating duplicate beacons, have you encountered this?

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Community Advisor

No, never encountered any duplicate beacons. It works the same as the switch extension by replacing the Launch library on the page of your choice.

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Community Advisor

Hey @ShMCh 

 

Did you check the status code of the two calls ? One might be an internal redirect (307 stts code)

 

Cheers,

Abhinav

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Community Advisor

I actually stopped using the Launch and DTM Switch extension years ago because it constantly went buggy like that on me...

 

I actually use a plugin called "Resource Override" to override the Launch URL to the environment Launch file of my choice... and I turn debugging on and off manually using the console commands

 

// Turn debugging on
_satellite.setDebug(true);

// Turn debugging off
_satellite.setDebug(false);

 

 

I've heard (like @prads mentioned) that you can fix the Launch and DTM Switch by uninstalling and re-installing... but I don't really like things that keep breaking....

 

I've never tried switching my environments using the Platform Debugger like @leocwlau mentioned, but I've heard other people use it, and not a lot of issues reported, so I would assume its stable.

Avatar

Correct answer by
Community Advisor

I also face a similar problem with the Launch switch.
I recommend using the solution provided in this link:
https://requestly.com/blog/how-to-load-local-script-in-production-in-adobe-launch/ 
This works well for me every time.

Additionally, as other community members have suggested, you can use -

Adobe Experience Cloud Debugger
Launch Command

Both of these extensions are available in the Chrome extension store.