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mennos58292664
mennos58292664
April 2, 2020
Solved

Deleting users

  • April 2, 2020
  • 2 replies
  • 5305 views

Hi all,

 

Currently I am deleting users from Adobe Analytics because we are getting close to the max number of licenses. I am deleting them from the "Analytics users and Assets" tab. After doing this i can no longer share any reports with them, so I thought it worked.

 

However, when I look in the Admin console under users, they are still there. 

 

What is the best way to delete users? Can I delete them in one place, and if so, where? 

 

Greetings,

 

Menno

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Best answer by PratheepArunRaj

Dear Mennos,

Better to delete the users from 'Admin' Console 'Users' Tab. When you select the user, it will show you the list of Experience Cloud Tools they can access. You can remove Adobe Analytics Access for them. If you want to transfer the assets they own before removing, you should go to Admin Section in Adobe Analytics to do.

Thank You, Arun.

2 replies

PratheepArunRaj
Community Advisor and Adobe Champion
PratheepArunRajCommunity Advisor and Adobe ChampionAccepted solution
Community Advisor and Adobe Champion
April 4, 2020

Dear Mennos,

Better to delete the users from 'Admin' Console 'Users' Tab. When you select the user, it will show you the list of Experience Cloud Tools they can access. You can remove Adobe Analytics Access for them. If you want to transfer the assets they own before removing, you should go to Admin Section in Adobe Analytics to do.

Thank You, Arun.

Thank You, Pratheep Arun Raj B (Arun) | Xerago | Terryn Winter Analytics
V
Vijaysarathy_Krishnan
Level 2
June 2, 2021
Hi Pratheep, By doing this the tools they have access is gone but the user ID still remain. Isnt there a way to remove the account completely?
meghat43023313
Adobe Employee
meghat43023313Adobe Employee
Adobe Employee
June 4, 2021

@vijaysarathy_krishnan - 

If you delete the user from "Analytics users and Assets", all the mapping against the user in the back-end will be removed for Analytics.

Basically from the Analytics UI(Admin>User Management>Analytics users & assets) all the assets(like Segments, Projects ) of the user will be removed permanently.
Segments can be re-enabled but not the projects or any other asset.

However, the user will still be present in the admin console, because there must be some users who have access to other Products of Adobe (Example, Target, Campaign). However, if you want to change/revoke permissions of the users you can remove the user from the Admin console.

Additionally, I believe removing the Product Profile of Analytics from the user's profile will be fine as one license will get vacant and he won't be able to access Analytics then.

I hope this helps!

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