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christinec55288
christinec55288
April 3, 2019
Solved

Deleted workspace is still sending out scheduled reports

  • April 3, 2019
  • 3 replies
  • 2035 views

I created this workspace a few years ago and deleted it sometime last year. I didn't realize that the recipient is still receiving the scheduled reports. Now she wants to modify the criteria of the report, but it's nowhere to be found.

  1. Is it a bug that the reports continue to be sent?
  2. Is there any chance I can recover this?

I can easily replicate the workspace, but now my concern is that she will get 2 scheduled reports with different data.

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Best answer by StevenHofheins

Deleted workspaces aren't recoverable, chances are that this scheduled report still exists in the scheduled reports section.

Components> Scheduled Reports

Search here and see if you can find it and delete it.

If you cannot find it, open a ticket with client care.

clientcare@adobe.com,

Please include:

Company:

Schedule Report Name:

Report Suite:

and any other information.

Thanks,


Steven Hofheins | Adobe Support

3 replies

S
Adobe Employee
StevenHofheinsAdobe EmployeeAccepted solution
Adobe Employee
April 3, 2019

Deleted workspaces aren't recoverable, chances are that this scheduled report still exists in the scheduled reports section.

Components> Scheduled Reports

Search here and see if you can find it and delete it.

If you cannot find it, open a ticket with client care.

clientcare@adobe.com,

Please include:

Company:

Schedule Report Name:

Report Suite:

and any other information.

Thanks,


Steven Hofheins | Adobe Support

PratheepArunRaj
Community Advisor and Adobe Champion
PratheepArunRajCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
April 5, 2019

Dear christinec5528839,

Are you able to arrest this gap?

For a quick fix you have ask the recipient to cancel automatic delivery of the report. The link would be available in the mailer!

Thank You!

Arun

Thank You, Pratheep Arun Raj B (Arun) | Xerago | Terryn Winter Analytics
ashishs68626521
ashishs68626521
September 30, 2020
Hi Pratheep, One query -- if I delete my workspace project and I have the URL of that particular report. Even after deleting the report I can access the workspace report using that URL. Do you have any idea, how long the report will be accessible using URL? Will it be accessible always ?
christinec55288
christinec55288Author
April 5, 2019

Thanks Steven, Arun - I was not able to find it in the Scheduled Reports section. I've asked her to opt out of it and it seemed to work. Will find out next month if she gets it again   Thanks for your help.

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