Data not reported in Report Suite, however seen in network calls (b/ss) | Community
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Nandan_aa
July 3, 2020
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Data not reported in Report Suite, however seen in network calls (b/ss)

  • July 3, 2020
  • 3 replies
  • 2592 views

Hi Guys,

 

Can someone help me I have weird issue, I can see network calls for my pageview and data is sent to right report suite throught DTM for one of my client. However the data is not appearing in Report suite.

I can see status code as 200 in Network calls (By Doing b/ss) I can see all events and evars value too what could be issue here,Why I am not able to see data in Report suite

 

 

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Best answer by kainth

@nandan_aaI suspect this is related to the report suite settings. For example, if you are sending the hits with the timestamp & your report suite is not configured to accept the timestamped hits then you will notice that even though the 200OK status will appear for the server calls but the data will not be shown in the reports.

Please check whether the 't' parameter or 'ts' parameter is passed in the hit. You can also get more information regarding Timestamp settings by referring to the below link.

Link: https://docs.adobe.com/content/help/en/analytics/admin/admin-tools/timestamp-optional.html


Hope this helps. If the above suggestion didn't work then I would suggest you to raise the issue with the Client Care team.

Regards,

Abhinav

3 replies

Andrey_Osadchuk
Andrey_Osadchuk
Level 10
July 3, 2020

There may be various causes, here is a short list I would advise to begin with:

  1. Incorrect tracking server
  2. Incorrect report suite ID
  3. IP filters
  4. Bot filters
  5. Opt-out status
  6. VISTA rule
    K
    kainthAccepted solution
    Level 6
    July 3, 2020

    @nandan_aaI suspect this is related to the report suite settings. For example, if you are sending the hits with the timestamp & your report suite is not configured to accept the timestamped hits then you will notice that even though the 200OK status will appear for the server calls but the data will not be shown in the reports.

    Please check whether the 't' parameter or 'ts' parameter is passed in the hit. You can also get more information regarding Timestamp settings by referring to the below link.

    Link: https://docs.adobe.com/content/help/en/analytics/admin/admin-tools/timestamp-optional.html


    Hope this helps. If the above suggestion didn't work then I would suggest you to raise the issue with the Client Care team.

    Regards,

    Abhinav

      khurshid
      Adobe Employee
      khurshidAdobe Employee
      Adobe Employee
      July 3, 2020

      You may also check the time-stamp settings of the report suite. If the report suite is time-stamp enabled, it will not show data from live hits.  

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