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dk14
Level 2
July 25, 2023
Solved

Data not flowing through from site to Adobe Analytics

  • July 25, 2023
  • 3 replies
  • 5193 views

We have a number of variables that are tracked on our site and they all flow through to Adobe Analytics. However, I have just noticed that one of the values is not coming through. 

 

We are using Data Collection and have set the fields as Data Elements to populate. 

 

When looking in the Adobe Experience Debugger, I can see the value being populated, as well as seeing it in the network response. 

However, just one of the several fields does not show up when running reports. 

I have looked at data for the whole month and nothing is showing.

Any ideas on why some data points would come through and another wouldn't?

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Best answer by Jennifer_Dungan

Ok, Thanks Jennifer. 

Maybe I have a lot more reading up on this. I had assumed that because AEP was assigned a value to the eVar with in the AEP rules, that was what was setting the value to report on. 
Maybe there is a step in the process that I am missing. 

But if there is another step under the Report Suite processing rules, I need to find where that is because I can't see where it would be happening. 

 

Here is the AEP rules
I am highlighting 2 examples Evar11 works, evar28 does not

 

And here are the processing rules which were set up originally for our first site (that hasn't moved to AEP yet, but both sites are going to the same report suite)

 

Or is that the issue, that this rule could be overwritting the data when it shouldn't be.

 


Even when you set the eVar or Prop or whatever, you can override those values in Processing Rules...

 

Not an "override" per se, but Processing Rules are sometimes used to set generic values to eVars (rather than sending it from Launch)... like setting an eVar to the User Agent value, or replicating values without taking up length on the Data Collection bundle.

 

 

Rule 28 looks like your culprit...

 

So Looking at the first Rule 10, likely none of those conditions are met, so the rule doesn't trigger.

 

But Rule 28, one of those conditions must be "passing", and I am sure that page.name is not being set any longer, which means it's an empty value... and that empty value is overriding the value you are sending from Launch...

 

You should really review ALL the Processing Rules... if they aren't needed you should remove them all so that other parts of your tracking isn't impacted. Just because Rule 10 isn't triggering now.. doesn't mean that there is some scenario where it might trigger... Keeping your Processing Rules clean and only keeping rules that are needed there is going to be much better for your implementation.. and IF you need to use Processing Rules in the future, the person who adds new rules will only have to deal with active content, and not historical leftovers which are now essentially garbage....

 

3 replies

V_Pavan
V_Pavan
Level 2
July 25, 2023

Hey @dk14 could you kindly elaborate the use case/scenario which type of values are you trying to track and which variables(eVar/prop) are you using to track it and how have you framed the rule.

    yuhuisg
    Community Advisor
    yuhuisgCommunity Advisor
    Community Advisor
    July 25, 2023

    @dk14 Adding some screenshots of what you're observing would be helpful too.

      Jennifer_Dungan
      Community Advisor and Adobe Champion
      Jennifer_DunganCommunity Advisor and Adobe Champion
      Community Advisor and Adobe Champion
      July 25, 2023

      Is the dimension enabled? You can send data to a prop or eVar (and see it in the cloud debugger), but if that dimension isn't enabled in the Report Suite it won't show up... and technically won't be collecting data until its enabled (though strangely, anything previously enabled that is disabled will continue to collect data)...

       

      Another possibility is that the dimension is enabled, but that dimension hasn't been added to the permissions for the users in the Admin Console for the suite.... even if you are an admin, you will not see any items that have not been added for view permissions.... 

      D
      dk14Author
      Level 2
      July 25, 2023

      We currently have our primary site using the old Adobe processing rules .
      This populates the eVar correctly which I would assume that means the eVar is set up correctly. 

       

      Unless there is something that needs to happen to allow the variable to collect data from the Adobe experience data collection rules.

      Jennifer_Dungan
      Community Advisor and Adobe Champion
      Jennifer_DunganCommunity Advisor and Adobe Champion
      Community Advisor and Adobe Champion
      July 25, 2023

      No... from the sounds of your original post, it sounded like you were adding some new dimensions and you weren't seeing them in the reports.. but based on your screenshot, you aren't seeing them in the Cloud Debugger.. but this may not be an issue if your implementation relies on eVar expiries to maintain values... or if these are actions and they original implementation was designed to not send those values on actions.

       

      I am going to borrow this from a friend on how to describe the difference between props and eVars...

       

      eVars are like chewing gum on the side walk... once you step it in, it stays on your shoe until you dislodge it....

       

      Props are like a banana peel, you step on it with an immediate action, then you move on leaving it behind. 

        R
        Community Advisor
        RajeshwariCommunity Advisor
        Community Advisor
        July 26, 2023

        Hello @dk14 ,

         

        from the conversations it seems that there is processing rules enabled to your eVar28 in report suite where you are sending the values and because of this you are seeing value in debugger but not AA report. So request to check the enabling status of  processing rules for eVar28.

         

        Hope this will help.

        D
        dk14Author
        Level 2
        July 27, 2023

        Can you please let me know where I need to look for this, because when I look it in the conversion variables I see that it is enabled

         

        Jennifer_Dungan
        Community Advisor and Adobe Champion
        Jennifer_DunganCommunity Advisor and Adobe Champion
        Community Advisor and Adobe Champion
        July 27, 2023

        Processing Rules are found in:

         

        Admin > Report Suites
        (Choose Suite)

        Edit Settings > General > Processing Rules

         

        However, there is no way for us to know which rule could be impacting your eVar, you will have to check all of them.

         

        IF you don't have any rules set up, it could be manipulated with a VISTA rule, but those are set up by Adobe (you cannot access them yourself).. so you will need to contact support.

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