Counting the first event in a visit

[alchan]

On my site, I'm tracking play button clicks for a video. It counts whenever someone hits the play button. So if someone plays a video, pauses, and plays the video again, the play event counts 2x. How do I make it so that in my Adobe workspace, it only shows the one click count (regardless of how many times a user clicked the play button)?

[KumarRishii]

Hi @alchan Use getValOnce plug-in provided by Adobe Analytics.It ensures that a value is only captured once per defined scope (e.g., visit, session, or page load).

[Jennifer_Dungan]

But if you have two or more different videos on the same page, this will result in only counting the first video played, which will then be undercounting... 

[igupta]

Hi @alchan ,

If you don't have access to changing the tag configuration through tag manager as mentioned by @KumarRishii , you can create a segment with visit container that records the play click and look at visits metric. You can try segment variations per your need and see if that works?

Best,

Isha

[Jennifer_Dungan]

I believe you should be able to create a segment to exclude "the additional plays" but this is complicated.... since you don't want to exclude all additional plays throughout the entire visit (i.e. if the user views 5 videos, you want to make sure that you have at least 5 plays shown, that you aren't accidentally removing too many hits).

I think this would work, but please test it thoroughly:

HIT [

    Video Play Event exists

    AND

    HIT container (EXCLUDE) [

        VISIT container [

            Video Play Event exists

            THEN Within 1 Page View(s)

            Video Play Event exists

       ]

    ]

]

Basically, this should return all "Video Play Events" excluding the Video Play Hits that have the sequence of Video Play followed by a Video Play (on the same page view)

However, if you have a page that has multiple videos, this will exclude too much

If this were something I would need, I would actually create a new event specifically built with logic to only trigger an event on the initial play of each video, and then not trigger again...  this would be the safest option...