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anthonyn7735153
Level 1
October 16, 2015
Solved

Clickmap Overlay not Functioning

  • October 16, 2015
  • 35 replies
  • 11931 views

Many (possibly all) of our users are currently experiencing issues using the Clickmap PlugIn. The overlay/heatmap no longer appears on the website when it loads. I've tried uninstalling and reinstalling the plugin at least 3 times and I've had no luck -- What are some possible reasons for this occuring? We have the most up-to-date version of the plug-in (2.3.24) and also the latest version of Mozilla Firefox (Ver 24.0)

Please advise

- Anthony

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    Best answer by HaiTechEric

    The latest version of the Clickmap plugin is 2.3.26. If the version installed is different from this, try clearing your browser cache and download the plug-in again. As an alternative trick, you can change the sc.omniture.com or sc2.omniture.com to sitecatalyst.omniture.com or sitecatalyst2.omniture.com respectively on the download page for the visitor click map plug-in, and that should circumvent any caching issues you might see.

    35 replies

    Show previous replies
    OwlyChick
    OwlyChick
    Level 3
    October 16, 2015

    I saw in the release notes from yesterday a mention of ClickMap but my version is still not working on FF24.0 and causes IE11 to crash. Any help? We LOVE ClickMap and have not been able to use it properly in months. Thank you!

    H
    HaiTechEric
    Level 3
    October 16, 2015

    I do have good news to report at this point. We have identified a fix for the problem and expect to release the update within the next few weeks, if not sooner.

    K
    kyle_reed
    October 16, 2015

    Hello again Eric,

    You mentioned in a previous post that a fix for the Clickmap overlay functionality (for browser compatibility / Mozilla FF) should be available by January at the earliest.

    Any update as to when this might be available?

    Thank you,

    Kyle Reed

    H
    HaiTechEric
    Level 3
    October 16, 2015

    Hi Tam,

    Yes, we are also aware of this issue, but please feel free to file a ticket with ClientCare so we can appropriately document the customers affected and impacted by this issue for IE 11 users.

    Thanks,

    Eric

    Gigazelle
    Adobe Employee
    GigazelleAdobe Employee
    Adobe Employee
    October 16, 2015

    Do you guys have any incident numbers I can take a look at? I'd be happy to report the status of the bug for you guys.

    tam_tran1
    tam_tran1
    October 16, 2015

    Hi Tyler,

    I did submit a Clientcare case but have not heard back from the team. Any other recommendations? Also, is it true that there's going to be a new version of Clickmap coming out soon? We've heard that's been in the works for awhile now.

    H
    HaiTechEric
    Level 3
    October 16, 2015

    Product Manager for visitor click map, here. I can confirm there are bugs on more recent versions of the browsers due to security changes. While we are exploring various options to address the challenge here, it is unfortunately a difficult problem to solve due to all the moving parts and different groups involved in causing these display issues. Older versions of Firefox and Internet Explorer should still function with the latest version of visitor click map, but fixing browser compatibility is our #1 priority for the team.

    AdamGreco
    AdamGreco
    Level 4
    October 16, 2015

    Anthony,

    I hate to be the bearer of bad news, but the ClickMap tool has never really worked.  On the rare occasions that it is functioning, it only shows you partial data based upon the browser type and how a web page is formed.  It is a dangerous tool to use and has bot been truly updated since version 9.x.  This is why there is no mention of it in my book.  If you are really interested in a visual representation of clicks on pages, I suggest you look at other add-on tools (i.e. CrazyEgg, ClickTale).  There has been rumors that Adobe is working on a new version of ClickMap that would work in more cases, but I haven't seen anything so far.  I would just have these expectations as you wait for this ticket to be resolved, because even its resolution will not provide you what you are most likely looking for...

    devinderbanga
    devinderbanga
    Level 6
    October 16, 2015

    Hi

    Are you still facing the issue.

     

    Regards

    Devinder

    T
    Adobe Employee
    tyler_riggsAdobe Employee
    Adobe Employee
    October 16, 2015

    Anthony,

    I just attempted this on my instance of ClickMap and the problem is repeatable on my end, so it seems there is an issue with ClickMap. I will ask around internally here at Adobe and see if there is a known issue and will report back if I get any intel.

    Tyler 

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