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A
anthonyn7735153
Level 1
October 16, 2015
Solved

Clickmap Overlay not Functioning

  • October 16, 2015
  • 35 replies
  • 11920 views

Many (possibly all) of our users are currently experiencing issues using the Clickmap PlugIn. The overlay/heatmap no longer appears on the website when it loads. I've tried uninstalling and reinstalling the plugin at least 3 times and I've had no luck -- What are some possible reasons for this occuring? We have the most up-to-date version of the plug-in (2.3.24) and also the latest version of Mozilla Firefox (Ver 24.0)

Please advise

- Anthony

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    Best answer by HaiTechEric

    The latest version of the Clickmap plugin is 2.3.26. If the version installed is different from this, try clearing your browser cache and download the plug-in again. As an alternative trick, you can change the sc.omniture.com or sc2.omniture.com to sitecatalyst.omniture.com or sitecatalyst2.omniture.com respectively on the download page for the visitor click map plug-in, and that should circumvent any caching issues you might see.

    35 replies

    Show previous replies
    OwlyChick
    OwlyChick
    Level 3
    October 16, 2015

    The issue Adam is that we supposedly have one of the best analytics platforms in Adobe. Lord knows this isn't anywhere near a free tool. A heatmap seems like the most BASIC of requirements. I find it hard to believe they can't provide a best-in-class tool like ClickMap. I'm trying to hold out faith that they will release an update and my dreams will come true!

    cunnyong_goh
    cunnyong_goh
    Level 3
    October 16, 2015

    EricHansenPM wrote...

    Product Manager for visitor click map, here. I can confirm there are bugs on more recent versions of the browsers due to security changes. While we are exploring various options to address the challenge here, it is unfortunately a difficult problem to solve due to all the moving parts and different groups involved in causing these display issues. Older versions of Firefox and Internet Explorer should still function with the latest version of visitor click map, but fixing browser compatibility is our #1 priority for the team.

     

    Just wondering if there is any update regarding fixing visitor click map function.

     

    Thanks!

    A
    anthonyn7735153Author
    Level 1
    October 16, 2015

    Thank you Tyler -- hopefully we can resolve this sooner than later.

    K
    kyle_reed
    October 16, 2015

    I was also experiencing this issue. So I uninstalled Firefox and tried multiple previous versions of Firefox (v 21 [no luck], then v 18 [again, no luck], then v 3.6). I can confirm that the overlays--as well as Auto Flags for top values--do work in Firefox 3.6.28 using the latest version of Adobe's Visitor Click Map (v 2.3.24). Will stay tuned for the latest browser version compatibility update.

      gadg3t33r
      gadg3t33r
      October 16, 2015

      EricHansenPM wrote...

      Product Manager for visitor click map, here. I can confirm there are bugs on more recent versions of the browsers due to security changes. While we are exploring various options to address the challenge here, it is unfortunately a difficult problem to solve due to all the moving parts and different groups involved in causing these display issues. Older versions of Firefox and Internet Explorer should still function with the latest version of visitor click map, but fixing browser compatibility is our #1 priority for the team.

       


      What's the word on this? Seems it's still a problem.

      H
      HaiTechEric
      Level 3
      October 16, 2015

      Hi Cunn Yong,

      Here's the latest situation on this issue: We are currently working with Mozilla to discover a solution to the environmental issue in their later versions of Firefox, but no fix timeline has been established at this point. 

      We are continuously working on this issue as my click map team's top priority.

      Thank you,

      Eric

        H
        HaiTechEric
        Level 3
        October 16, 2015

        Hi David,

        You are correct that we are still working on this issue. It remains our top priority for the visitor click map team. We are making progress on identifying a fix for this issue, but we do not expect a fix to be released until January at the earliest.

        Thanks,

        Eric

        T
        Adobe Employee
        tyler_riggsAdobe Employee
        Adobe Employee
        October 16, 2015

        Anthony,

        I've confirmed that there is a known issue and our support teams have a case and are working on resolution. I am not in support, myself, so can't give a timeline for when it will be resolved. If you choose, you may consider opening a case of your own with Customer Care or your Account Manager so that the issue can receive more visibility. I will follow up if I learn anything new.

        tam_tran1
        tam_tran1
        October 16, 2015

        EricHansenPM wrote...

        Hi David,

        You are correct that we are still working on this issue. It remains our top priority for the visitor click map team. We are making progress on identifying a fix for this issue, but we do not expect a fix to be released until January at the earliest.

        Thanks,

        Eric

         


        Hi Eric,

        We've noticed that with IE 11, our teams cannot download and install Clickmap. It gives us an error. Have you noticed that as well?

        Thanks,

        Tam

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