Clickmap Overlay not Functioning

Product Manager for visitor click map, here. I can confirm there are bugs on more recent versions of the browsers due to security changes. While we are exploring various options to address the challenge here, it is unfortunately a difficult problem to solve due to all the moving parts and different groups involved in causing these display issues. Older versions of Firefox and Internet Explorer should still function with the latest version of visitor click map, but fixing browser compatibility is our #1 priority for the team.

Has this issue been resolved? I have been experiencing the exact same problem since early October. I can no longer see the overlay/heatmap. Every other aspect of the click map plugin is working except the heat map. Is this still an outstanding bug?

Anthony,

I hate to be the bearer of bad news, but the ClickMap tool has never really worked.  On the rare occasions that it is functioning, it only shows you partial data based upon the browser type and how a web page is formed.  It is a dangerous tool to use and has bot been truly updated since version 9.x.  This is why there is no mention of it in my book.  If you are really interested in a visual representation of clicks on pages, I suggest you look at other add-on tools (i.e. CrazyEgg, ClickTale).  There has been rumors that Adobe is working on a new version of ClickMap that would work in more cases, but I haven't seen anything so far.  I would just have these expectations as you wait for this ticket to be resolved, because even its resolution will not provide you what you are most likely looking for...

Hi

Are you still facing the issue.

Regards

Devinder

Anthony,

I just attempted this on my instance of ClickMap and the problem is repeatable on my end, so it seems there is an issue with ClickMap. I will ask around internally here at Adobe and see if there is a known issue and will report back if I get any intel.

Tyler 

Hi,

could you please vote for these posts in IdeaExchange?

http://ideas.omniture.com/t5/Idea-Exchange-for-Adobe/General-Updates-to-ClickMap/idi-p/3793

http://ideas.omniture.com/t5/Idea-Exchange-for-Adobe/Clickmap-should-I-just-use-ClickTale/idi-p/10299

http://ideas.omniture.com/t5/Idea-Exchange-for-Adobe/Click-Map-is-rubbish-please-replace-fix-it/idi-p/10905

http://ideas.omniture.com/t5/Idea-Exchange-for-Adobe/Clickmap-should-let-me-see-hotspots-based-on-areas-on-the-page/idi-p/6395

http://ideas.omniture.com/t5/Idea-Exchange-for-Adobe/let-clickmap-able-to-see-show-cursor-move/idi-p/8059

Thank you,

Stefanie

The issue Adam is that we supposedly have one of the best analytics platforms in Adobe. Lord knows this isn't anywhere near a free tool. A heatmap seems like the most BASIC of requirements. I find it hard to believe they can't provide a best-in-class tool like ClickMap. I'm trying to hold out faith that they will release an update and my dreams will come true!

EricHansenPM wrote...

Product Manager for visitor click map, here. I can confirm there are bugs on more recent versions of the browsers due to security changes. While we are exploring various options to address the challenge here, it is unfortunately a difficult problem to solve due to all the moving parts and different groups involved in causing these display issues. Older versions of Firefox and Internet Explorer should still function with the latest version of visitor click map, but fixing browser compatibility is our #1 priority for the team.

 

Just wondering if there is any update regarding fixing visitor click map function.

Thanks!

Thank you Tyler -- hopefully we can resolve this sooner than later.

I was also experiencing this issue. So I uninstalled Firefox and tried multiple previous versions of Firefox (v 21 [no luck], then v 18 [again, no luck], then v 3.6). I can confirm that the overlays--as well as Auto Flags for top values--do work in Firefox 3.6.28 using the latest version of Adobe's Visitor Click Map (v 2.3.24). Will stay tuned for the latest browser version compatibility update.