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MMOUIRE
MMOUIRE
Level 2
October 16, 2015
Solved

cant get into Help>customercare in SiteCatalyst

  • October 16, 2015
  • 5 replies
  • 1078 views

Is there an issue getting into Customer care  using my current login?

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Best answer by TanmayMathur

Hi, 

If you are getting "error: no data received", try clearing your browser cache and try again. 

If you are getting redirected to the login page, enter your credentials and login, it will take you to the ClientCare interface. 

Thanks!

TM

5 replies

TanmayMathur
Adobe Employee
TanmayMathurAdobe Employee
Adobe Employee
October 16, 2015

Hi,

I dont see an issue doing that on my side. Could you please try again ?

Regards,

TM

evan_fink
evan_fink
October 16, 2015

I've had the same issue at times.  Get a "error: no data received" message when clicking from Analytics web UI on Help --> Customer Care.  For some reason, works fine for me in Firefox, but not Chrome. 

A
Adobe Employee
ankitshAdobe Employee
Adobe Employee
October 16, 2015

Are you still unable to get into customer care portal, if that be the case please open a incident with ClientCare.

 

 

Regards,

Ankit Sharma

TanmayMathur
Adobe Employee
TanmayMathurAdobe Employee
Adobe Employee
October 16, 2015

Hi,

This issue has been recognized and is logged in as a bug. Engineering is working on getting it resolved. I will update you as soon as it gets fixed. Kindly be patient. 

Thanks!

TM

TanmayMathur
Adobe Employee
TanmayMathurAdobe EmployeeAccepted solution
Adobe Employee
October 16, 2015

Hi, 

If you are getting "error: no data received", try clearing your browser cache and try again. 

If you are getting redirected to the login page, enter your credentials and login, it will take you to the ClientCare interface. 

Thanks!

TM

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