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Cannot Open "Reports" tab

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Level 2

Whenever I attempt to click into the "Reports" tab in Analytics Workspace it never loads and just takes me to Workspaces ... I've tried to re-download report builder but it's not supported by Mac 

natmcd99_1-1656343999654.png

 

6 Replies

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Moderator

Dear natmcd99,

Check whether you have access to 'Reports & Analytics' with your Admin. Most likely, an access issue.

Thank You, Pratheep Arun Raj B (Arun) | NextRow DigitalTerryn Winter Analytics

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Level 2

Thanks Pratheep,

 

I am an Admin & I do have access to that product profile 

natmcd99_0-1656346575212.png

 

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Moderator

Then, it is most likely because of maintenance or cache issues as said by @Pablo_Childe and @Jennifer_Dungan. Wait for a day, clear your cache and try it. Should resolve!

If not, raise it with Adobe Customer Care, should be a bug.

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Community Advisor

likely a cache or vpn issue.

 

Try logging off any vpns, then try opening an incognito window and see.

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Community Advisor

It's also possible that today's Maintenance was causing some access issues....  keep checking https://status.adobe.com/ and if all else fails, try again when everything is back to normal status.

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Level 2

Opening in an incognito tab worked the first time and now I'm back to not being able to access 😅 Thank you for the suggestion though, I'll keep trying it!