cannot find geo/country item when creating a new segmentation in Site Catalyst 15

Hi,

It must likely due to the fact that the GeoSegementation reports are not enabled for the specific report suite. If the reports are enabled then you should see them under Visitor profile >> GeoSegmentation and when building the segments you should see GeoSegmentation country ... 

To enable it you need to go to STAR >> Admin tools >> report suite >> select report suite >> edit settings >> general account settings >> Geography reporting >> enable

Best regards.

Alexis Cazes  

Alexis Cazes wrote...

Hi,

 

It must likely due to the fact that the GeoSegementation reports are not enabled for the specific report suite. If the reports are enabled then you should see them under Visitor profile >> GeoSegmentation and when building the segments you should see GeoSegmentation country ... 

 

To enable it you need to go to STAR >> Admin tools >> report suite >> select report suite >> edit settings >> general account settings >> Geography reporting >> enable

 

Best regards.

 

Alexis Cazes  

 

thanks a lot!! i think that is the right way to go. However, "edit setting" is grey and i cannot click it. What should I do? Ask another admin to see if he can fix it?  

Thanks again and I really appreciate it.

It looks like you do not have full access. Did you select the report suite that you want to modify before clicking on edit settings  ? 

If you cannot do it either :

ask another admin to do it or grant you access to do it

contact clientcare

Thanks again for your quick response! Today we successfully enable the geosegmentation in all our report suites :) 

However, when I run geo segmentation by country report in SC, it says “no data match these criteria. Please verify the segment, metrics, date range and filters”. I change date range several times, but no data shows up. Does it mean SC takes a few days to collect and show data once we implement a new feature? So I should wait a few days to see data?

Thanks again! Really appreciate it.

You are correct. Once geosegmentation is enabled, those data tables begin collecting data. Give it a day or so, and you'll begin to see data for those report suites.

Gigazelle wrote...

You are correct. Once geosegmentation is enabled, those data tables begin collecting data. Give it a day or so, and you'll begin to see data for those report suites.

 

Thanks so much! We have enabled geo segmentation 6 days ago, but I still could not see any data when running geo segmentation report (date period when we have enabled it). Is it normal? Or anything else I should check? 

Thanks again!