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AngelDee77
AngelDee77
Level 4
December 7, 2023
Solved

Canceled Beacon requests by Browser

  • December 7, 2023
  • 1 reply
  • 1842 views

Hi,

We have recently (this week), started to noticed that Google Chrome (our version is 119.0.6045.160 ), is cancelling our 3rd party vendor scripts such as some social, search and also Adobe Analytics.

 

We can see that the message from the Browser is 

This request was NOT successful because the server rejected it (HTTP 403).

 

Then in the network tab, the call is canceled.

 

Does anyone know why?

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Best answer by abhinavbalooni

So it is happening on edge too right ? Definitely a back end issue. Your dev team should be able to zero in on what might be happening. 403 error is basically a 'Access Forbidden' error which means nothing else but that the resource that the browser is trying to retrieve from the web server has restricted access and the credentials used in the access request from the browser does not the required credentials to access the resources. In fhis case, these are the scripts that are failing at your end.

 

This is a simplistic answer but it would suffice to know that it seems to be backend issue rather than a browser specific issue.

 

Cheers,

Abhinav

1 reply

abhinavbalooni
Community Advisor
abhinavbalooniCommunity Advisor
Community Advisor
December 7, 2023

Hey @angeldee77 

Does this only happen with this specific browser ? I am assuming you have checked it with other browsers as well ?

 

Chrome version 119 released in late October so most probably, if they would have done something to break the scripts we would have seen more reports around it.

 

Also, the error is an authentication access error - 403 which seems to point to a web server rejecting the access to these resources. I would suggest checking with your development team who manages your site to see of they rolled out any specific changes in the last week which might have impacted the setup at your end.

 

Cheers,

Abhinav

AngelDee77
AngelDee77Author
Level 4
December 8, 2023

Hi

 

Its not just specific to Chrome, no, i tried on Edge too.  I hear what you are saying, yes, there would have been more reports. I have liaised with my IT partner but he hasn't been able to give me RCA.  I've raised a ticket with AA and i will check again with our Dev team follow their response.  Can you tell me more about the 403 or should i just 'google' it?

abhinavbalooni
Community Advisor
abhinavbalooniCommunity AdvisorAccepted solution
Community Advisor
December 8, 2023

So it is happening on edge too right ? Definitely a back end issue. Your dev team should be able to zero in on what might be happening. 403 error is basically a 'Access Forbidden' error which means nothing else but that the resource that the browser is trying to retrieve from the web server has restricted access and the credentials used in the access request from the browser does not the required credentials to access the resources. In fhis case, these are the scripts that are failing at your end.

 

This is a simplistic answer but it would suffice to know that it seems to be backend issue rather than a browser specific issue.

 

Cheers,

Abhinav

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