Can't use FTP in Data Warehouse because Advanced Delivery Options popup is blank | Community
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morgayne
October 9, 2022
Question

Can't use FTP in Data Warehouse because Advanced Delivery Options popup is blank

  • October 9, 2022
  • 1 reply
  • 2099 views

For the past few days, I have been unable to use FTP to send a Data Warehouse report because, when I click on "Advanced Delivery Options," the popup is blank:

 

The last time I was able to successfully FTP a report was on 10/4. No one else on my team is having this issue and I've tried clearing my cookies, using a different browser, nothing helps.

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    1 reply

    Jennifer_Dungan
    Community Advisor and Adobe Champion
    Jennifer_DunganCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    October 10, 2022

    Have you tried in Incognito Mode (to see if maybe a plugin on your browser is interfering) or another browser or computer?

     

    Basically, trying to see if the issue is related to your account (which may need client care) or something in your browser that is blocking this functionality.

    G
    garimamehra
    October 10, 2022

    I'm having a similar issue. 

    I've logged in/out, cleared cache/cookies, disabled ad blockers, etc. 

    What is the solution? Pls, suggest.

     

    I
    inamwani008
    October 12, 2022

    Ugg.. yeah, the support options still seemed to be rather limited.... I'm not sure how your system Admins work, if they can help open tickets on your behalf.... the problem is if I try and do it, I would need to know information about your account, organization and company so that support can find you and look at your account.... (so I could try to be the "monkey in the middle" but I don't know how effective I can be at this point)

     


    i have raised this with the support, here is the case number E-000743995

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