Can't use FTP in Data Warehouse because Advanced Delivery Options popup is blank | Community
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morgayne
October 9, 2022
Question

Can't use FTP in Data Warehouse because Advanced Delivery Options popup is blank

  • October 9, 2022
  • 1 reply
  • 2092 views

For the past few days, I have been unable to use FTP to send a Data Warehouse report because, when I click on "Advanced Delivery Options," the popup is blank:

 

The last time I was able to successfully FTP a report was on 10/4. No one else on my team is having this issue and I've tried clearing my cookies, using a different browser, nothing helps.

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    1 reply

    Jennifer_Dungan
    Community Advisor and Adobe Champion
    Jennifer_DunganCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    October 10, 2022

    Have you tried in Incognito Mode (to see if maybe a plugin on your browser is interfering) or another browser or computer?

     

    Basically, trying to see if the issue is related to your account (which may need client care) or something in your browser that is blocking this functionality.

    G
    garimamehra
    October 10, 2022

    I'm having a similar issue. 

    I've logged in/out, cleared cache/cookies, disabled ad blockers, etc. 

    What is the solution? Pls, suggest.

     

    B
    benculbert11
    October 12, 2022

    Hmm well that's not good.... As far as I am aware, there is only one account permission in the Admin panel for the Data Warehouse... and if you can get into the warehouse, you should already have it... 

     

    I wonder if something became corrupted in a recent maintenance window.. 

     

    Since I cannot replicate the issue and therefore can't collect screenshots, har files, or test anything out to try and find the solution, I would encourage you to reach out to client care... 

     

    I wish I could be of more help, and really hope your issue is resolved soon


    Hi Jennifer,

     

    I also having the same issue described above. I am unable to open a support ticket as the option is disabled with message "Opening a case requires entitlement"
    Does this means I don't have enough permissions on this instance? Could this be the root cause of not getting "Advanced Delivery Options" window populated properly?

     

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