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SOLVED

Can't sign into Report Builder (Experience Cloud)

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Level 1

Hello,

I have reinstalled the most updated version of report builder and it won't let me sign in through the experience cloud but as we have migrated this means that I can't sign in

1570639_pastedImage_0.png

clicking single sign-on doesn't do anything

anyone have any ideas?

Thanks,

Joel

1 Accepted Solution

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Correct answer by
Employee Advisor

Hi Joel,

Are you sure you are on the latest version? Can you check if your version is 5.6.27?

A long time ago, the sign in page was changed. So you should be seeing something like this:

1570744_pastedImage_0.png

I am wondering whether the difference in sign in screen is cause of difference in office version.

You can download the latest version from here:

32-bit version or 64-bit version

View solution in original post

1 Reply

Avatar

Correct answer by
Employee Advisor

Hi Joel,

Are you sure you are on the latest version? Can you check if your version is 5.6.27?

A long time ago, the sign in page was changed. So you should be seeing something like this:

1570744_pastedImage_0.png

I am wondering whether the difference in sign in screen is cause of difference in office version.

You can download the latest version from here:

32-bit version or 64-bit version