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joelh14370054
September 13, 2018
Solved

Can't sign into Report Builder (Experience Cloud)

  • September 13, 2018
  • 1 reply
  • 1220 views

Hello,

I have reinstalled the most updated version of report builder and it won't let me sign in through the experience cloud but as we have migrated this means that I can't sign in

clicking single sign-on doesn't do anything

anyone have any ideas?

Thanks,

Joel

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Best answer by Hyder_Ziaee

Hi Joel,

Are you sure you are on the latest version? Can you check if your version is 5.6.27?

A long time ago, the sign in page was changed. So you should be seeing something like this:

I am wondering whether the difference in sign in screen is cause of difference in office version.

You can download the latest version from here:

32-bit version or 64-bit version

1 reply

Hyder_Ziaee
Adobe Employee
Hyder_ZiaeeAdobe EmployeeAccepted solution
Adobe Employee
September 13, 2018

Hi Joel,

Are you sure you are on the latest version? Can you check if your version is 5.6.27?

A long time ago, the sign in page was changed. So you should be seeing something like this:

I am wondering whether the difference in sign in screen is cause of difference in office version.

You can download the latest version from here:

32-bit version or 64-bit version

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