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tom_museth
tom_museth
December 1, 2015
Solved

Can't download reports

  • December 1, 2015
  • 7 replies
  • 2907 views

Downloading a report as a PDF (or Excel, Word etc) is no longer working for me. I click Download, then PDF, but it times out without downloading. I'm using Chrome and have cleared cache/history - still no good.

Anyone have any ideas?

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    Best answer by ParitMittal

    Hi Tom,

    We are able to download Adobe Analytics reports as well as dashboard at our end and there has not been any issues with the download option. Can you please share the error screen with us if the problem still persists so that we can have a further look into the issue.

    Thanks & Regards

    Parit Mittal

    7 replies

    ParitMittal
    ParitMittalAccepted solution
    Level 10
    December 1, 2015

    Hi Tom,

    We are able to download Adobe Analytics reports as well as dashboard at our end and there has not been any issues with the download option. Can you please share the error screen with us if the problem still persists so that we can have a further look into the issue.

    Thanks & Regards

    Parit Mittal

    K
    k_c11
    May 18, 2016

    ParitMittal wrote...

    Hi Tom,

    We are able to download Adobe Analytics reports as well as dashboard at our end and there has not been any issues with the download option. Can you please share the error screen with us if the problem still persists so that we can have a further look into the issue.

    Thanks & Regards

    Parit Mittal

     

    Hi Parit, 

    I am also having the same issue. I click download, then Excel or CSV or PDF, but it times out without downloading. Can you help me with this? I used chrome and mozilla and safari and they all have the same issue for a pages report I am trying to download. 

    Thanks, 

    Kelly 

      TanmayMathur
      Adobe Employee
      TanmayMathurAdobe Employee
      Adobe Employee
      May 19, 2016

      Hi Kelly, 

      Do you see a 'Yellow Bar' below the menu rail once you click on the 'Download as PDF' button? That means your download has been requested. Sometimes it takes a couple of minutes for the download to happen because of the number of server requests already in queue. If the issue is still persisting let me know, thanks!

      Tanmay

      K
      k_c11
      May 19, 2016

      TanmayM wrote...

      Hi Kelly, 

      Do you see a 'Yellow Bar' below the menu rail once you click on the 'Download as PDF' button? That means your download has been requested. Sometimes it takes a couple of minutes for the download to happen because of the number of server requests already in queue. If the issue is still persisting let me know, thanks!

      Tanmay

       

      Hi Tanmay, 

      I see a yellow bar for about 2 seconds and then it will disappear. It used to remain there until the download has completed. I've waited on that page for over 30 minutes and there still is no download. Please help! Thanks :)

      Kelly 

      F
      ftgwtewtewtewt
      May 19, 2016

      Also having the Download issues. Tried two different browsers. 

      I see the banner as if it is going to download, and then nothing happens. No file. Anywhere. There has to be something going on. 

        F
        ftgwtewtewtewt
        May 19, 2016

        Send Function does not seem to work either. 

          TanmayMathur
          Adobe Employee
          TanmayMathurAdobe Employee
          Adobe Employee
          May 20, 2016

          Hi All, 

          Currently both the download and send function are working perfectly on my end. The issue you are facing would probably be due to the maintenance release happening yesterday. Your downloads should work properly now. 

          Let me know if the problems are still persisting. 

          Thanks

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