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SOLVED

campaign values are not populating in Adobe workspace reports

Sriharshad
Level 1
Level 1

Hi Team,

 

I'm testing this URL https://accounts.meijer.com/manage/account/create#/user/createprofile?icid= test and storing the entire URL in a specific eVar. I don't see icid values in the adobe workspace reports. I'm able to see the Adobe server call(b/ss) is capturing the URL. Please let me know what causes the issue. 

 

Thanks in advance

1 Accepted Solution
Andrey_Osadchuk
Correct answer by
Community Advisor
Community Advisor

This is likely happens because your implementation is configured for capturing ICID from the query string while the URL example you shared has ICID inside the hash part. You should either update the implementation or to change the links as follows:

https://accounts.meijer.com/manage/account/create?icid= test#/user/createprofile

 

Best wishes,
Andrey Osadchuk | Inspect Launch Implementation, Automate Classifications & Data Sources, Essential Bookmarks

View solution in original post

13 Replies
Andrey_Osadchuk
Correct answer by
Community Advisor
Community Advisor

This is likely happens because your implementation is configured for capturing ICID from the query string while the URL example you shared has ICID inside the hash part. You should either update the implementation or to change the links as follows:

https://accounts.meijer.com/manage/account/create?icid= test#/user/createprofile

 

Best wishes,
Andrey Osadchuk | Inspect Launch Implementation, Automate Classifications & Data Sources, Essential Bookmarks

View solution in original post

Sriharshad
Level 1
Level 1
Thanks for the reply, can you please see my comment for additional clarification.
yuhuisg
Community Advisor
Community Advisor

Adding on to @Andrey_Osadchuk 's answer, are you intending to capture the ICID value in your Tracking Code / Campaign variable or in a dedicated eVar, like eVar7? Your post's title suggests the former, but your post itself suggests the latter.

While you can configure AA to track Tracking Code / Campaign variables fairly easily from a specific query parameter (particularly if you're using Adobe Launch), tracking an eVar from a query parameter isn't so straightforward. 

Sriharshad
Level 1
Level 1
Thanks for the reply, can you please see my comment for additional clarification.
Sriharshad
Level 1
Level 1

The entire URL is sending to adobe servers but when we try to create a dashboard based on the URL in the adobe reports we are unable to see the URL with ICID values. (We are not trying to capture the campaign value. We are trying to pass the entire URL in eVar7and see the data in Adobe reports.)

yuhuisg
Community Advisor
Community Advisor
Are you 100% confident that the ICID parameter is always added to the URL like what you expect it to?
Sriharshad
Level 1
Level 1
  1. When the user clicks on the campaign to create an account then the URL has ICID values
    https://accounts.meijer.com/manage/account/create#/user/createprofile?icid=mPerks:Rewards:SignUp
  2. When the user clicks on the create account button after landing on the site then he is able to see the below URL
    https://accounts.meijer.com/manage/account/create#/user/createprofile

For example, we are passing the entire URL in eVar7. Based on that eVar we are creating a dashboard but we are unable to see the URL with ICID values. 

yuhuisg
Community Advisor
Community Advisor
Are you able to show a screenshot from the Adobe debugger when you open https://accounts.meijer.com/manage/account/create#/user/createprofile?icid=mPerks:Rewards:SignUp ? I would like to see that the URL is indeed being captured in eVar7.
yuhuisg
Community Advisor
Community Advisor

That's interesting, so the full URL is being tracked to the eVar as expected, complete with the "#" and all... although the screenshot shows eVar51, whereas you've always been mentioning about eVar7. 🤔

Sriharshad
Level 1
Level 1
Yes, the true variable is eVar57 and i was using eVar7 as example. Sorry for the confusion
yuhuisg
Community Advisor
Community Advisor
Well, that's not helpful in our troubleshooting, because we need to verify that eVar7 really is capturing the expected values.
jantzen_belliston-Adobe
Community Manager
Community Manager
Do any of the answers below answer your initial question? If so, can you select one of them as the correct answer? If none of the answers already provided answer your question, can you provide additional information to better help the community solve your question?