c0a11d90-a9c5-4ca0-8193-37918be49308 when trying to login to Ad hoc analysis tool | Adobe Higher Education
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July 10, 2020
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c0a11d90-a9c5-4ca0-8193-37918be49308 when trying to login to Ad hoc analysis tool

  • July 10, 2020
  • 2 respostas
  • 2563 Visualizações

c0a11d90-a9c5-4ca0-8193-37918be49308

 

user id : saiganesh.murugesan@usbank.com

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Melhor resposta por kainth

Hi @saiganeshm88260,

I have checked & found that you have the correct permissions to access Ad Hoc Analysis. However, as you are getting the error while trying to login. So, I will suggest you to try the below suggestions.

1. Try updating the Java Runtime version on your machine.
2. Try downloading the new Ad Hoc file from Analytics > Tools > Ad Hoc Analysis.
3. Try disconnecting from the office network or VPN to see if the issue is happening only when you are connected to the office network or VPN or if this is an issue in general.

Hope this helps. Try the above-mentioned suggestions & let me know the results.

Regards,

Abhinav

2 Respostas

Adobe Employee
July 12, 2020

Try to check your Java version, upgrade if needed and try again.

kainthResposta
Level 6
July 13, 2020

Hi @saiganeshm88260,

I have checked & found that you have the correct permissions to access Ad Hoc Analysis. However, as you are getting the error while trying to login. So, I will suggest you to try the below suggestions.

1. Try updating the Java Runtime version on your machine.
2. Try downloading the new Ad Hoc file from Analytics > Tools > Ad Hoc Analysis.
3. Try disconnecting from the office network or VPN to see if the issue is happening only when you are connected to the office network or VPN or if this is an issue in general.

Hope this helps. Try the above-mentioned suggestions & let me know the results.

Regards,

Abhinav

July 13, 2020
Hi, When I try to login it says "Authentication failed, please try again" and when I try to use the option "Login via the experience Cloud" I get this error I mentioned before. Can you please help me.