Browser stopping analytics call (net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH) | Community
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d_sriharsha
March 21, 2024
Solved

Browser stopping analytics call (net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH)

  • March 21, 2024
  • 3 replies
  • 908 views

Hello Adobe Analytics Community,

I'm able to see Adobe Analytics call is firing on the pages but failing and getting the below mentioned error.. My browser is blockiing the Adobe request becuase its not secure. Please help me on this ? Any reason why its throwing an error 

Error: net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH

 

 

Best answer by FarazHusain

If you're still struggling then the ERR_SSL_VERSION_OR_CIPHER_MISMATCH error typically happens on older operating systems or browsers.

 

There can be other reasons as well, you can find them listed here -  https://kinsta.com/knowledgebase/err_ssl_version_or_cipher_mismatch/

3 replies

FarazHusain
Adobe Employee
FarazHusainAdobe EmployeeAccepted solution
Adobe Employee
April 5, 2024

If you're still struggling then the ERR_SSL_VERSION_OR_CIPHER_MISMATCH error typically happens on older operating systems or browsers.

 

There can be other reasons as well, you can find them listed here -  https://kinsta.com/knowledgebase/err_ssl_version_or_cipher_mismatch/

    Jennifer_Dungan
    Community Advisor and Adobe Champion
    Jennifer_DunganCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    April 6, 2024

    I actually had this happen recently on one of our tracking servers... I thought it was because it was old and set up before my time... Client Care had no record of our tracking server set up for SSL. 

     

    I am now wondering if Adobe accidentally dumped old servers accidentally (since the CNAME process is quite different now). And because they were so old (the one of ours that broke was done like 10 years ago), they didn't have it properly documented.

     

    Anyway, the solution for us was to contact support and get the server re-setup with a proper SSL CNAME, then I had our DevOPs make the DNS change.

     

    Good Luck

      E
      ElliteHa
      October 29, 2025

      The ERR_SSL_VERSION_OR_CIPHER_MISMATCH error appears due to a lack of “common SSL protocol version or cipher suite support” between a web server and a user’s browser. This issue happens during the TLS handshake process. With that, the browser will automatically display this specific error message. Some common reasons for the error can be such as Outdated browser or Operating system, Web servers employ the outdated RC4 cipher suite, Corrupted SSL state within the browser, Antivirus software interfering with SSL protocols. Many ways to fix the error can be their which you need to understand in detail properly, you can also check out at:- https://certera.com/kb/how-to-fix-the-err_ssl_version_or_cipher_mismatch-error/.  Hope it helps!

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